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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 22 June 2025
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Displaying 5684 contributions

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Local Government, Housing and Planning Committee

Scrutiny of the Scottish Housing Regulator

Meeting date: 17 December 2024

Ariane Burgess

Thank you. It was helpful of you to outline the three key areas that you are focused on, which members will certainly want to ask you about.

You will be aware that, this time round, we have taken a deeper-dive approach, not only with your work and your annual report, but with the work of the Scottish Public Services Ombudsman. That approach has been welcomed. There is nothing like getting feedback and other perspectives to understand situations. We have a number of questions based on what we have heard.

Previous witnesses told the committee about their concerns about the Scottish Housing Regulator being

“heavy handed or insufficiently justified”

in some of its decisions. We also heard that there might be a perception of fear of the regulator, especially among smaller RSLs. Do you recognise those concerns? How can you ensure that the SHR is perceived to be an open organisation that can be trusted by everyone?

Local Government, Housing and Planning Committee

Scrutiny of the Scottish Housing Regulator

Meeting date: 17 December 2024

Ariane Burgess

You said that you have hundreds of engagements and that there were 110 last year. Do you mean the year that we are in or the one before?

Local Government, Housing and Planning Committee

Scrutiny of the Scottish Housing Regulator

Meeting date: 17 December 2024

Ariane Burgess

I will continue with that theme. You said that it can be challenging for staff to deliver difficult messages. We heard in previous evidence that there is some variation among regulation managers in interpretation of the regulatory standard. I am interested to hear how you ensure that regulation managers take a consistent and transparent approach to applying standards.

Local Government, Housing and Planning Committee

Scrutiny of the Scottish Housing Regulator

Meeting date: 17 December 2024

Ariane Burgess

I am going to give a bit of a time warning. We have quite a few questions to get through, so I ask that all of us try to be as succinct as possible with questions and answers, although they are on very important issues.

Mark Griffin joins us online and has a number of questions.

Local Government, Housing and Planning Committee

Scrutiny of the Scottish Housing Regulator

Meeting date: 17 December 2024

Ariane Burgess

That’s it—systemically important. Those are the larger groups. That is not all of them, however. There is, perhaps, a missing forum that needs to be convened to bring people together.

Alexander Stewart has a supplementary question in this area.

Local Government, Housing and Planning Committee

Scrutiny of the Scottish Housing Regulator

Meeting date: 17 December 2024

Ariane Burgess

It is helpful to hear that the Scottish Government could use its envelope of funding differently to improve the standards. We might come back to you for a bit more detail on various aspects of that.

I will now bring in Evelyn Tweed. You have up to 10 minutes, Evelyn.

Local Government, Housing and Planning Committee

Scrutiny of the Scottish Housing Regulator

Meeting date: 17 December 2024

Ariane Burgess

I bring in Emma Roddick—very briefly.

Local Government, Housing and Planning Committee

Scrutiny of the Scottish Housing Regulator

Meeting date: 17 December 2024

Ariane Burgess

I will leave it there, because we have been round this matter a little bit. In the interests of time, we need to move on. We have quite a lot of things on our agenda.

Thank you both for coming in and giving us evidence this morning. George, I wish you all the best for your next steps, because I understand that you will not be with us next year.

Local Government, Housing and Planning Committee

Scrutiny of the Scottish Housing Regulator

Meeting date: 17 December 2024

Ariane Burgess

Thank you.

Do you have a breakdown of how many of those engagements were with local authorities?

Local Government, Housing and Planning Committee

Scrutiny of the Scottish Housing Regulator

Meeting date: 17 December 2024

Ariane Burgess

I guess that it is a bit of a challenging situation. To refer back to my first question and issues around trust and fear of the SHR, people can feel uncomfortable about coming forward. It is something of a cyclical situation, where you are not hearing that people are afraid to come forward. I hope that what we are doing today, what we have done in our previous work and what we have heard in previous evidence sessions will help to bring those issues to light.