The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 738 contributions
Health, Social Care and Sport Committee
Meeting date: 5 December 2022
Gillian Mackay
I will follow that up. How do we ensure that the complaints process is transparent and accessible for everyone? Clare Gallagher summed things up very well. Due to the number of different providers and where, when and through whom you can complain to those different providers, there is a complete spider’s web of issues, especially for service users whose first language is not English or who have other access issues. How can we ensure that any national-level process takes account of geographic variability and who the providers are, as well as access issues, to ensure that the complaints system is fit for purpose? How can we ensure that information about how to access and navigate through the process is well advertised, so that someone who does not want to take up independent advocacy or who does not have someone to advocate for them can still navigate it in their own way and in their own time?
Health, Social Care and Sport Committee
Meeting date: 5 December 2022
Gillian Mackay
That is great.
Dr Nolan, what are the key considerations for you in the development of a model complaints system for the proposed national care service? For the service users that you support, what do you see as the biggest barriers in a nationally structured model of complaints handling?
Health, Social Care and Sport Committee
Meeting date: 5 December 2022
Gillian Mackay
Thank you.
Health, Social Care and Sport Committee
Meeting date: 5 December 2022
Gillian Mackay
I think that you have covered most of it. I asked what the key considerations are for you in the development of a model complaints system. What pitfalls must we look out for, particularly when we are considering service users?
Health, Social Care and Sport Committee
Meeting date: 5 December 2022
Gillian Mackay
My first question is for Rhona Willder. Should a single organisation such as Citizens Advice Scotland be appointed to provide or co-ordinate the provision of advocacy, or do you see that happening in a different way under the bill?
Health, Social Care and Sport Committee
Meeting date: 29 November 2022
Gillian Mackay
Yes.
Health, Social Care and Sport Committee
Meeting date: 29 November 2022
Gillian Mackay
It does—thank you, Nick.
Health, Social Care and Sport Committee
Meeting date: 29 November 2022
Gillian Mackay
To what extent do the witnesses believe the bill will enable or support care services to uphold fair work principles and improve conditions for staff? How, if at all, will it help to address workforce challenges around recruitment and retention? Peter McCormick is looking at me, so I will go to him first.
Health, Social Care and Sport Committee
Meeting date: 29 November 2022
Gillian Mackay
This is probably a question for Rachel Cackett in the first instance. Given funding pressures, how likely is it that voluntary providers will be able to deliver on the fair work principles that are in the bill, and how can we strengthen the bill to ensure that those principles are a reality for voluntary sector providers?
Health, Social Care and Sport Committee
Meeting date: 29 November 2022
Gillian Mackay
Yes. This question is specifically for Karen Hedge. You will have seen the paper from the Scottish Trades Union Congress on profit in the care sector. I stress that this does not apply to all private providers, but some are taking a significant amount of money out of the sector in profit. Given the pressure on funding for services and workers’ wages in the sector, should the amount of profit that is allowed out of the system be capped under ethical procurement? Should companies be prevented from banking in tax havens?