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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 7 July 2025
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Displaying 418 contributions

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Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Meghan Gallacher

To go back to the annual report, it states that only 4 per cent of all complaints that were closed last year went through the SPSO’s full investigation stage, which is a much lower level than was the case seven or eight years ago. Why are so few full investigations taking place? Does that undermine the ombudsman’s job of identifying the systemic improvements that need to be made?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 10 December 2024

Meghan Gallacher

Thank you for that helpful clarification of your processes.

Local Government, Housing and Planning Committee

Renters’ Rights Bill

Meeting date: 10 December 2024

Meghan Gallacher

Good morning, minister and officials. Scottish ministers will have the power to set the commencement date for the proposed changes in the Renters’ Rights Bill. Briefly, can you give the committee an update on the timescale that the Scottish Government is considering?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Meghan Gallacher

Good morning. We have had a really interesting conversation so far. Jan Savage has just picked up on one of the questions that I was going to ask about the role of commissioners, but if anyone else has anything to add on that, please do so.

One submission that the committee received was about the ombudsman and the public complaints system as a whole. We have heard a lot this morning about issues, concerns, accountability processes and perceptions of the ombudsman and the public complaints system. Looking at the rest of the UK, and indeed across Europe, what do you think is the ideal, best-practice scenario that we could use here in Scotland to improve things with regard to the ombudsman as a whole?

I do not know who would like to kick off with that. I know that it is a huge question.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Meghan Gallacher

Good morning, Professor Gill and Professor Mullen. Fulton MacGregor has touched on one of the questions that I was going to ask about vulnerable groups and broadening access. Professor Gill said that the ombudsman is more likely to be used by people who are seen as middle class. How do we broaden that? How do we tackle that challenge to make sure that people in more vulnerable groups—I am thinking of female prisoners and younger people—get involved if they have concerns to raise?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Meghan Gallacher

So it is about clarity.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Meghan Gallacher

Following that train of thought, the Parliament is looking at the role of commissioners over the next six months. It is taking a root-and-branch approach to working out whether we have too many commissioners, their role in advocacy, the roles that they are meant to play and how people can access them for support. What would you like to see the review of the commissioners achieve with the SPSO?

Local Government, Housing and Planning Committee

Annual Report of the Standards Commission 2023-24

Meeting date: 19 November 2024

Meghan Gallacher

I am looking at a table from the Ethical Standards Commissioner’s annual report titled “Exhibit 8—Details of reports referred to SCS in 2023/24 and their outcome”. That shows that four cases were referred to the Standards Commission for Scotland, in which the commissioner had assessed that a breach had taken place but no further action was taken by the SCS. Will you talk us through certain scenarios that would lead to that outcome? Are there any trends as to what those particular cases could be?

Local Government, Housing and Planning Committee

Annual Report of the Ethical Standards Commissioner 2023-24

Meeting date: 19 November 2024

Meghan Gallacher

Thank you.

I have a brief follow-up to that. Do you think that, with the influx of social media related complaints and the amount of councillor-on-councillor crime—or, I should say, complaints—that we have just heard about from Willie Coffey, waiting times could increase again, despite all the good incentives that you are putting in place?

Local Government, Housing and Planning Committee

Annual Report of the Ethical Standards Commissioner 2023-24

Meeting date: 19 November 2024

Meghan Gallacher

My final question goes back to the annual report, which states that of the three directions issued by the Standards Commission for Scotland, two have now expired or have been rescinded, and the remaining direction, which

“relates to reporting on all investigations’ outcomes ... has an expiry date of 31 January 2025.”

How confident are you that that outstanding direction will expire as planned, or do you think that there is a risk that it might not?