The Official Report is a written record of public meetings of the Parliament and committees.
The Official Report search offers lots of different ways to find the information you’re looking for. The search is used as a professional tool by researchers and third-party organisations. It is also used by members of the public who may have less parliamentary awareness. This means it needs to provide the ability to run complex searches, and the ability to browse reports or perform a simple keyword search.
The web version of the Official Report has three different views:
Depending on the kind of search you want to do, one of these views will be the best option. The default view is to show the report for each meeting of Parliament or a committee. For a simple keyword search, the results will be shown by item of business.
When you choose to search by a particular MSP, the results returned will show each spoken contribution in Parliament or a committee, ordered by date with the most recent contributions first. This will usually return a lot of results, but you can refine your search by keyword, date and/or by meeting (committee or Chamber business).
We’ve chosen to display the entirety of each MSP’s contribution in the search results. This is intended to reduce the number of times that users need to click into an actual report to get the information that they’re looking for, but in some cases it can lead to very short contributions (“Yes.”) or very long ones (Ministerial statements, for example.) We’ll keep this under review and get feedback from users on whether this approach best meets their needs.
There are two types of keyword search:
If you select an MSP’s name from the dropdown menu, and add a phrase in quotation marks to the keyword field, then the search will return only examples of when the MSP said those exact words. You can further refine this search by adding a date range or selecting a particular committee or Meeting of the Parliament.
It’s also possible to run basic Boolean searches. For example:
There are two ways of searching by date.
You can either use the Start date and End date options to run a search across a particular date range. For example, you may know that a particular subject was discussed at some point in the last few weeks and choose a date range to reflect that.
Alternatively, you can use one of the pre-defined date ranges under “Select a time period”. These are:
If you search by an individual session, the list of MSPs and committees will automatically update to show only the MSPs and committees which were current during that session. For example, if you select Session 1 you will be show a list of MSPs and committees from Session 1.
If you add a custom date range which crosses more than one session of Parliament, the lists of MSPs and committees will update to show the information that was current at that time.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 533 contributions
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Meghan Gallacher
Thank you.
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Meghan Gallacher
That was a helpful answer. Perhaps customers or complainants are frustrated because they might have had to deal with a complaint that has lasted for one or two years with whatever body they have been dealing with and then, when they come to the ombudsman, they are hit with a further 16-week wait just for someone to pick up their case before beginning to investigate the complaint itself. You can understand the potential frustration and how desperate people are for the ombudsman to step in and help in those circumstances. I know that that is what you are hoping to do in your time at the SPSO.
The annual report shows that only 3.4 per cent of the total number of complaints considered went through to the full investigation stage. To go back to my original question about the 16-week wait, given that only 3.4 per cent of those complaints went through to the full investigation stage, how can the SPSO say that complainants are now receiving a better service? It does not add up.
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Meghan Gallacher
In relation to lessons to be learned and how to improve the system, what follow-up support is given to people when the SPSO has not progressed their complaint to investigation stage? I am sure that you have a lot of feedback from people who have contacted the SPSO and who are struggling to work out what measures are in place to ensure that the organisation is not acting unreasonably in relation to complaint resolution. There is also a question about signposting such people to other areas where they might be able to seek help.
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Meghan Gallacher
Good morning. Congratulations on your new role, Mr McFadden, although I think that you have your work cut out.
I have just been on the SPSO website, which says that the current complaint allocation time is 16 weeks. Do you think that that is an acceptable period to wait simply for the organisation to allocate someone to review a complaint that has been submitted to the SPSO?
Local Government, Housing and Planning Committee [Draft]
Meeting date: 2 December 2025
Meghan Gallacher
That is helpful.
My final question is on the extra duties of the SPSO, which include the functionality surrounding national health service whistleblowing and the role of reviewer of the Scottish welfare fund. Is the SPSO at risk of being spread too thinly? Is it now perhaps shifting away from focusing on complaints to dealing with those other responsibilities? How do you intend to balance that?
Local Government, Housing and Planning Committee [Draft]
Meeting date: 25 November 2025
Meghan Gallacher
That is really helpful. Thank you very much.
My final question is on the ESC’s expenditure, which has increased by roughly 60 per cent in real terms over the past 10 years. I would like to have a little more of an insight on the reasons for that. Does the current spend represent good value for public money?
Local Government, Housing and Planning Committee [Draft]
Meeting date: 25 November 2025
Meghan Gallacher
Thank you very much for that. What is the reason for the number of complaints doubling? Does that go back to the public discourse that you have mentioned? I think that you might have had some councillor-on-councillor spats—we will go into more questions on that later—but could that be another factor?
Local Government, Housing and Planning Committee [Draft]
Meeting date: 25 November 2025
Meghan Gallacher
That is great. Thank you very much for your time.
Local Government, Housing and Planning Committee [Draft]
Meeting date: 25 November 2025
Meghan Gallacher
Good morning. I will start by talking about the commission’s decision to limit the number of online hearings. Will you explain your reasons for that decision and say whether there have been any positive or adverse consequences?
Local Government, Housing and Planning Committee [Draft]
Meeting date: 25 November 2025
Meghan Gallacher
Good morning. First, I understand that 142 complaints have been fully investigated by the ESC in 2024-25. I can probably anticipate what you are going to say, but could you give us more information on the reason for that number of complaints, which has doubled? Could you also give us a bit more detail on the impact on your resource?