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Chamber and committees

Economy, Energy and Tourism Committee

Meeting date: Wednesday, September 29, 2010


Contents


Protection of Workers (Scotland) Bill: Stage 1

The Convener (Iain Smith)

I welcome everyone to the 26th meeting in 2010 of the Economy, Energy and Tourism Committee. We have received apologies from Lewis Macdonald, who will be here in due course, and Wendy Alexander, who is attending a conference and will be here for later items on the agenda. I also welcome to the meeting Hugh Henry, the member in charge of the Protection of Workers (Scotland) Bill. He is welcome to stay for the rest of our business, but I am sure that he has better things to do.

The first item is stage 1 consideration of the Protection of Workers (Scotland) Bill. I welcome to the committee the first of our two panels of witnesses: Sam Jennings, who is health and safety manager of Capability Scotland; Colin Borland, a well-known figure to the committee, who is public affairs manager for the Federation of Small Businesses; and Julia McComasky, who is head of human resources at First ScotRail.

As the witnesses have indicated that they do not wish to make opening remarks, we will move to questions. Is there a need for the common law on assault to be extended in the way that the bill proposes, or does the current common law provide sufficient protection for workers?

Colin Borland (Federation of Small Businesses)

The figures reported by our members show a persistent problem that, regardless of economic circumstances and other factors, has stayed at the same level in recent years. As we say in our written evidence, over the past 12 months, 20 per cent of our members have reported some form of intimidation, abuse or assault. Unfortunately there is massive underreporting of incidents. It is difficult to get reliable figures, but when we ask about the issue about three times as many people say that they have been subjected to such behaviour as have actually reported it to the police. When we ask them why they have not done so, the strong feeling that we get is that the incident would not be treated sufficiently seriously.

As a result, we must welcome any measure that underlines the unacceptability of such behaviour and backs up the vital work carried out in communities particularly, from our point of view, by small businesses and self-employed people in delivering services and providing jobs. For that reason, we broadly support the bill’s aims and agree that it is a sensible and effective step forward—with the caveat, however, that there must be clarification in the bill that it also covers the self-employed.

Sam Jennings (Capability Scotland)

We, too, broadly support the bill’s principles, mainly because we think that it sends out a clear message to the people with whom our staff come into contact that such behaviour is unacceptable and will not be tolerated, as well as a message to our staff that they are not expected to put up with it.

The majority of Capability Scotland staff provide care and support services to people with disabilities and, by extension, their parents and carers, and there can be a feeling that putting up with verbal abuse or aggression is part of the job. Our policies, procedures and processes already make it clear to our staff that that is not the case but, as I say, we want to send a clear message to our staff and other members of the public that such behaviour is not expected, is not acceptable and will not be tolerated and therefore we broadly welcome anything that raises that profile. That said, we have a number of questions of clarification on the bill.

Julie McComasky (First ScotRail)

First ScotRail supports the bill’s introduction for many of the reasons that have already been outlined. For a start, we think that it will raise the profile of these issues and highlight that such behaviour is unacceptable and that our workers, who provide a vital service to the public, should be valued for their work. Over a number of years we have done a lot of work and reduced the number of assaults, but we think that the bill provides another means of maintaining that downward trend.

So it is not that the bill would change the legal position on assault—an assault would still be an assault—but that it would make the public feel that the prosecuting authorities would take the issue more seriously.

Julie McComasky

That is correct. As we have said, raising the profile of such issues would act as a deterrent, and it is the bill’s deterrent factor that we really support.

Instead of changing the law and making such incidents statutory rather than common-law offences, could the Government or others take measures that would have a similar impact?

Julie McComasky

As an employer, we have done a lot of things to mitigate assaults on our staff but I am not quite sure what else could be done under the law. We have extended closed-circuit television coverage and given staff extensive training. We have DNA kits on trains and in stations. All that has led to a slight reduction, but we would like to get out the clear message that such behaviour is unacceptable.

Colin Borland

I take your point, convener. There might be other ways of achieving the aims, which are laudable. However, the bill is what we have: its proposals are in front of us and we are considering the changes that it will make. On that basis, we support it. You and Julie McComasky are right to say that a piece of legislation is not a silver bullet and that it will not solve the problem on its own. Murder has been illegal since Moses descended from the mountain, but the jails are still full of lifers. Legislation has to go alongside a proper enforcement campaign. However, that is probably beyond what we can do as employers and as a lobbying organisation. There are questions for the criminal justice system that are probably outwith the sphere on which we, as a business organisation, should be commenting.

Sam Jennings

I do not have anything to add, other than to agree with what Colin Borland and Julie McComasky have said.

Rob Gibson (Highlands and Islands) (SNP)

Good morning. I thank each of you for your comments about the profile of the problem being raised.

It has been suggested that the way in which sentencing and prosecution guidelines are drawn up is one of the things that would heighten the procurator fiscal’s attention to incidents of assault. Capability Scotland talks about non-physical abuse. How can the procurator fiscal deal with the trauma of such abuse? Could the bill improve the prosecution rate and send out a signal that such behaviour is not acceptable?

Sam Jennings

Yes, I think that it could. It gives a clear message about abuse or aggressive behaviour towards our staff, or other public-facing staff, being a specific offence over and above a normal common-law assault. It could make it easier to prosecute.

Yes. Your submission says that you have a problem with the definition of a “member of the public”.

Sam Jennings

Yes. We wanted to be clear that the definition would extend to the clients who use our services—our service users—and to their parents and carers. Our staff might be providing a service to the individual, but the risk of violence or aggressive behaviour can also come from a service user’s parents, family, or other carers. I wanted to clarify whether that would be an offence under the bill.

Does anyone have further general comments on the bill? I assume that people who work on trains get quite a lot of verbal abuse.

Julie McComasky

Yes. As Colin Borland said, there is a massive amount of underreporting. Every weekend, staff can quote lots of verbal abuse. We move many people around late at night on Fridays and Saturdays—they get thrown out of the pub and come to the station to get home, so we have to deal with them.

Staff are often worn down over a period of time, which has a psychological effect on them, and they can come to dread the Friday and Saturday night shifts. A piece of legislation that recognised verbal assault, and the fact that it might happen not just once, would be of great benefit. Verbal assault can go on and on, and can have an adverse effect on people and their ability to do their work.

Rob Gibson

I can understand that. I give the example of travelling between Glasgow and Edinburgh on the 11.30 train in January after a Celtic Connections concert: the variety of behaviour to be seen is something that we want to move away from. In dealing with that, there are issues around highlighting sentencing guidelines to procurators fiscal and the judiciary. I accept the point about heightening the profile, but how do we get more convictions?

09:45

Colin Borland

I am not sure that it is necessarily an either/or question. I absolutely agree that we need to consider the sentencing guidelines and use all the weapons in our armoury to deal with such problems. It is not that we cannot do that alongside strengthening the law. We have sentencing guidelines for things that have limited impact in the wider public consciousness, but in this instance we can send a very strong message—that, without the people who deliver the services in communities, those communities would often, in effect, cease to exist, particularly in rural and more hard-pressed urban areas. The bill gives us a peg on which to hang that message. It gives us a focus for what the three of us on the panel—and, I imagine, a wider range of stakeholders—would agree is something that we must address and send a united message on.

Gavin Brown (Lothians) (Con)

Colin Borland’s submission gives us some statistics from fieldwork that the FSB did at the start of the summer. For me, the main figure is the one on

“Threatening behaviour, intimidation or aggression”.

Most of the other figures would not be covered by the bill, I guess. We might imagine that assault, in particular, would be covered by the common law anyway. Your submission says that 28 per cent of those who responded to your survey had suffered threatening behaviour over the past year. Is that figure broken down at all between employees and business owners? Some of your main points about the bill concern business owners.

Colin Borland

The people who were asked the question were the business owners—our members. That figure is the percentage of our members who have been subject to those offences over the previous 12 months.

So the people who responded to the survey were not doing so on behalf of their businesses; they were saying what they, personally, had suffered as business owners.

Colin Borland

The question was:

“In the course of your business activities, have you suffered from any of the following”.

We were asking specifically about their experiences. The figures are not broken down by sector, although it would be interesting to see that; they cover all sectors. Only about a quarter of our members are in retail, where we know there is a particular problem. If we asked retailers specifically, the figure would be higher, particularly compared with similar data from, for example, the British retail crime survey.

Gavin Brown

You said that you felt that a lot of such crimes are underreported; I am sure that that is right. Do you think that they are underreported in your survey or, from your knowledge of your members, do you think that they were pretty straight with you on this point?

Colin Borland

The survey is anonymous apart from people telling us where their business is located and their membership number; their names are not on the survey forms. Twenty-eight per cent of them told us that they have been subject to that sort of behaviour. We asked how many of those respondents reported it, and the answer was about a third. The actual figure might be greater but I imagine that, if the two thirds are confident enough to say that they have been subject to it but have not reported it, the statistic should be fairly reliable.

Gavin Brown

The witness from First ScotRail has described different types of incident that take place on the trains, particular at weekends and later in the day. What is ScotRail’s policy for dealing with such issues? Do you have a robust policy whereby such incidents are always reported to the police, and do you push for something to happen, or are things swept under the carpet? What happens in practice?

Julie McComasky

We have a robust policy in place for dealing with such incidents. All our people who work on trains and in stations can communicate with British Transport Police, which is our main partner for dealing with such matters and with which we work very closely. We like to think that the vast majority of the more serious incidents are reported. We have a central reporting system and we share intelligence with British Transport Police. We have “help us help you” forms so that we can share intelligence and hotspots can be identified. British Transport Police resources can then be targeted to support staff on particular services or at particular locations.

All our staff are trained in our no contact policy, the first rule of which is that they should get themselves out of harm’s way. Points of conflict can often occur when staff are trying to perform their duties, particularly revenue protection duties on late-night trains. All that they have done is tried to get someone to pay the fare for their journey. The message in training is clear, and written briefs are constantly refreshed. If someone is becoming aggressive, the member of staff should forget about the fare and get themselves out of the situation. Their safety is the number 1 priority.

Gavin Brown

It sounds as though you have a robust education, staff training and reporting policy, but what happens when incidents are reported? Do you get notes back from the police or procurators fiscal that say that nothing can be done because the incident was not serious enough, there is not enough evidence or there were no witnesses? Do you log what comes back? What proportion of incidents end up going to court?

Julie McComasky

I do not have information on that with me, but we could get it through the British Transport Police.

It would be helpful to have that information. I will not hold you to any figures, but do you have a feel for the proportion of incidents that go anywhere? Are most incidents simply not treated seriously and discarded? What happens?

Julie McComasky

There seems to be a feeling during discussions that the procurators fiscal often do not take incidents seriously and that common-law assaults are not thought to be significant enough to be taken any further.

So the British Transport Police treat incidents seriously, but when incidents get to the procurators fiscal—

Julie McComasky

That is the feeling, but I do not have the figures with me to support it.

Christopher Harvie (Mid Scotland and Fife) (SNP)

First, I have a personal declaration. In another world, I am president of the Scottish Association for Public Transport. My status there should be borne in mind with any questions that I ask the railway representative.

I want to consider two marginal issues with which all the witnesses are involved: situations involving disabled people and elderly people. Those people may find it difficult to comprehend the situations that they are in, and adherence to the letter of the law may seem inhumane to them. I have parents who are in their 90s. One of my projects in the SAPT is getting people active on public transport for much longer so that they are not really disadvantaged when they give up driving. There are various situations that some people find difficult—for instance, when none of the lavatories on a train works, or when people do not help when they are faced with very high steps into a carriage. A person, who may be very deaf as well, may or may not know that they are in the right or in the wrong, but they may find that they are being treated brusquely and possibly irrationally. People may become a bit noisy and obstreperous in such situations. How are such issues dealt with? They can be awkward and can leave someone who might be in the wrong, but is in the right in a moral sense, with a sense of injustice.

Sam Jennings

A number of the people whom we support have a learning disability. Our staff are given training on how to manage people who have known challenging behaviour. That is mainly about trying to avoid triggers and proactive strategies to reduce the incidence of such behaviour. Our staff are given information and guidance on how to de-escalate and deal with known challenging behaviour, and they learn skills in that. We also offer post-incident debriefing and link into counselling if that is required.

Our staff know that they have the option of pressing criminal charges if they wish. I do not have statistics on that or know whether it has ever been done, but I know that the general feeling is that staff are reluctant to do it when it is known that somebody does not necessarily have sufficient capacity to understand their actions or the consequences of those actions. We have robust policies in place. We have policy statements, processes and training and we have put in place on-going support.

Our question about the bill is about the need to establish capacity and to establish whether somebody

“knows or ought to know”

that the worker was acting in the course of their employment. That relates to our staff providing a service for service users and also, as you say, to service users who might act in a way that could be perceived as violent or aggressive towards other public-facing workers.

Colin Borland

To add to what Sam Jennings said, there are clear pre-existing rules on issues of capacity. We need to be careful to define our terms and know what we are we talking about. In the sort of situation that the member describes, I do not think that a small business owner would seek to prosecute a customer who was confused and who became obstreperous or who thought that she had paid or whose change was not right. Such things happen. We would not have many customers if we started treating them like that.

I will give an example of the sort of issue that we are thinking about. There was a case in Mr Henry’s constituency—it was certainly reported in his local paper—in which a customer tried to steal a till and, when they were unable to do, sprayed the shopkeeper with a syringe-full of blood. I believe that the court report was along the lines that the sheriff was considering what should happen to the person and whether a custodial sentence would be appropriate. That is the end of the spectrum that we are talking about—the completely unacceptable behaviour. There is no grey area there. The problem comes when such cases are not treated sufficiently seriously by the prosecuting authorities or when people wonder whether it is worth going down that road. That shows a worrying lack of respect towards people who are serving our communities. From a small business point of view, I am happy to allay Christopher Harvie’s concerns on the issue that he raises.

Julie McComasky

Our staff often deal with customers who are frustrated, for a number of reasons. Through frustration, people can sound off a bit. Our staff are absolutely experienced and trained to deal with those situations. We differentiate those situations from situations that we consider go beyond that and become a verbal assault. If we were to report everyone who was a bit frustrated and who sounded off a bit, we would be doing nothing else.

Christopher Harvie

Do you not consider that there is an issue because of the law that governs transport, particularly the imposition of competition criteria? For instance, bus companies are specifically told not to confer and reach agreement to maintain connections. So one can expect that the X95 bus coming into Galashiels will see the supposedly connecting bus to Melrose leaving as it comes in. That happens about six or seven times a day. On one occasion a very helpful shunter at Galashiels depot stopped a bus from leaving so that I could make a connection. I referred to that in a blog that I wrote for one of the newspapers and he was reprimanded by the company for doing so. That seems to me a point at which, if the law is an ass, there ought to be a certain flexibility.

I am struggling to see how that is relevant to the bill. Could you get to your question, please?

Christopher Harvie

I am asking whether workers who work in a situation in which an inflexible and poorly conceived law is being enforced ought to consider themselves justified in upholding that law if it contributes to the inconvenience of others. The impact of privatisation on public transport has had that effect all over. May I say that if a train in Germany is late by an hour, the staff go down the train distributing €25 vouchers in compensation. They are therefore probably the most popular people in the country at the time. Have I made my point?

You have made that point, but the point that I was trying to make is that I am not entirely sure what its relevance is to the bill.

10:00

Julie McComasky

The only response I can make on that point is that our staff have to work within the rules of competition and the context of privatisation. They do so to the best of their ability and do not deserve to be abused for upholding those rules.

Marilyn Livingstone (Kirkcaldy) (Lab)

Good morning. I will ask about parity of esteem. We have heard that the Emergency Workers (Scotland) Act 2005 has promoted further prosecutions and, I hope, encouraged more people to report incidents. Do you think that the bill will have that effect? Is it a good message to send out to workers? Crucially, do you think that the bill will encourage more people to report incidents?

Colin Borland

On parity of esteem, we are particularly interested in whether the bill would apply to people who are self-employed and to small business owners. I assume, given the notes in the policy memorandum that refer specifically to taxi drivers, that the intention of those who drafted the bill is that it should apply to those groups. However, as the Scottish Parliament information centre briefing says, it is arguable whether section 1(3) as drafted would include them. If the legislation ever got to a court of law where it was being argued over by clever lawyers, that lack of clarity would certainly dilute the very strong message that I think we agree we are trying to send.

It would be unacceptable, for example, for a shop assistant—an employee—in a small shop to have a level of protection that the shop owner did not have. We think that the bill should deliver parity of esteem; it should underline to people how important these services and these people are in their community, and that will happen effectively only if we ensure that it applies to the self-employed.

If the bill is passed, would the fact that such legislation was in place encourage more people to come forward?

Colin Borland

On its own, perhaps it would not, but it would if it was accompanied by a proper campaign, which should not be down only to the Scottish Government and public authorities, as business and others would also have a role to play. We are members of the Scottish Business Crime Centre, which takes a lead and delivers a lot of good work on awareness campaigns and the like. Provided that the legislation is accompanied by such work, with the message of the campaign being that such behaviour is unacceptable, that people will be prosecuted for subjecting others to it and that incidents will be taken seriously, there is every chance that the bill should raise the frankly appalling underreporting rates.

Sam Jennings

I agree. Having a specific offence would encourage people to go for a prosecution if they were otherwise swithering about whether that was a good idea or worth while doing. When it comes to some of our service users who have a disability but have been deemed to have the capacity to understand their actions and the consequences of their actions, we have occasionally found that the police do not always know what to do when they are called out to deal with an incident.

We try to build up relationships with community police, so that they are aware of some of our clients, particularly those who have a history of violent and aggressive behaviour towards our staff. However, we find that the police are often at a loss as to how to handle such individuals. We would welcome anything that can support staff and the police to know how best to handle a situation in which staff feel that their personal safety has been threatened when they have been assaulted, or threatened with assault, by an individual who, despite their disability, knows what they are doing and understands the consequences of their actions.

Julie McComasky

I remember all the publicity surrounding the introduction of the Emergency Workers (Scotland) Act 2005. The discussion that that engendered could only raise awareness of the legislation, which has had an impact. We would like the same for our workers as well. As has already been said, if employees and the travelling public knew that there was a specific offence of assaulting a worker who was trying to do their job, that would act as a strong deterrent.

Stuart McMillan (West of Scotland) (SNP)

I am sorry for my lateness, convener.

I have a couple of quick questions for ScotRail and Capability Scotland. What percentage of your employees are public facing and what percentage are back-office staff who never deal with the public?

Julie McComasky

Two thirds of First ScotRail staff are directly customer facing.

Sam Jennings

I do not have precise statistics, but the majority of our staff are public facing. The only non-public-facing staff are our head office, administrative and other support staff. The majority of our staff are support workers, nurses, teachers and other people who provide a direct service to our clients and interact with their families. Our shop workers are public facing as well.

Stuart McMillan

If the bill were passed without any amendment, it would create a two-tier system within your organisations: two thirds of ScotRail employees would be covered by the bill, but one third would not. The vast majority of Capability Scotland staff, who are public facing, would also be covered. How would your employees deal with that?

Julie McComasky

It would not be a problem. There is already recognition that the staff who do the late-night shifts on trains and at stations deserve additional protection. The third of staff who are not customer facing do not face the same challenges as the other two thirds, and would be covered under the common law if they were assaulted.

Sam Jennings

I agree. The response needs to be proportionate to the risk. The risk of violence, aggressive behaviour and assault to our non-public-facing staff is much lower than the risk to our public-facing staff.

Do First ScotRail staff ever operate in what would be described as emergency situations?

Julie McComasky

Yes. For example, in a high-profile derailment, which happens very occasionally, everyone has to get into an emergency situation and our staff are highly trained to do that.

Hugh Henry

As the law stands, if the police and fire services attended such a derailment and some of the aggrieved passengers who were referred to earlier started to lose their cool because of delays, the police officers and firefighters would have the protection of the Emergency Workers (Scotland) Act 2005 but the rail workers would not. We heard from the Scottish Police Federation last week that it was important that that protection continue, but the federation’s representative did not think that rail workers should have it. Is it equitable that, in an emergency, your employees have less legal protection than others who attend?

Julie McComasky

As you describe it, the situation does not seem fair at all. After all, a brick thrown at a train driver’s window can cause a derailment. Given that an assault or attempted assault can cause an emergency situation, it does not really seem fair that those workers do not have the same protection.

Hugh Henry

I acknowledge that as others have said—and, indeed, as the police said last week—someone who created a serious situation by throwing a brick at a train would, as we would expect, face significant legal penalties. The Parliament and all the parties in it—with one exception—believed that it was necessary for workers in emergency situations to have additional protection in law, but there is a debate about whether such protection should be extended to other workers who deal with the public. You have described a situation in which some of your staff might well find themselves in emergency situations but under the law that the majority of politicians in the Parliament have constructed some of the workers attending such situations get additional protection while others do not.

Julie McComasky

That is right.

Do any of Sam Jennings’s staff ever have to operate in what could be described as emergency situations with life-or-death issues at stake?

Sam Jennings

Not really. They might find themselves having to administer emergency first aid or cardiopulmonary resuscitation to one of our service users, but I cannot think of anything that would fit in with the 2005 act or any situation where they might be hindered or obstructed.

Hugh Henry

I am thinking not about occasions where there might be hindrance or obstruction, but about certain crisis situations in which things get out of hand, emotions start to run high and there might be a threat to the wellbeing of individuals. Do your staff ever have to operate under such circumstances?

Sam Jennings

Yes, they could do. The behaviour of some of our service users, particularly those with mental health problems and learning difficulties, can lead to crisis situations and staff might find themselves having to protect themselves, the individuals in question or the wider public who might be in the area of the incident.

Hugh Henry

My next question is for Colin Borland. What would be the social consequences of small businesses feeling that they cannot operate in certain areas as a result of sustained attacks? Leaving aside the implications for the individuals involved—the self-employed and others—do you think that that would have wider social implications?

Colin Borland

If businesses think that it is not worth operating in certain areas because of the behaviour that they are continually being subjected to, they will simply pull down the shutters and leave. In many hard-pressed urban and rural areas, the small businesses are the glue that holds the community together. No matter whether they are the local post office, the local pub or whatever, without the services or, indeed, the employment that they provide, communities become nothing more than a collection of houses. As we know, once one business goes, the others start to shut down and leave, which only adds to the feeling of rejection in that community.

Hugh Henry

The convener mentioned other measures that might be taken and Rob Gibson touched on sentencing and prosecution guidelines. In 2004, there was a commitment that additional measures would be taken and I believe that, since then, action has indeed been taken on sentencing and prosecution guidelines, with the feeling that that move would give additional protection to workers who are not covered by the 2005 act. Also in 2004, the Administration of the time committed it and subsequent Administrations to taking forward a wider package of measures, including awareness-raising and educational campaigns, to educate the public and reinforce the message that attacks on public service and other workers were totally unacceptable. Have those campaigns had the desired effect in improving protection for the people whom the witnesses represent?

10:15

Julie McComasky

I do not have any evidence one way or the other on whether such campaigns have been a factor. As I said, the number of workplace assaults on our employees has decreased slightly over a number of years, but I could not comment on whether such measures have been a factor.

Colin Borland

As I said at the outset, the proportion of our members who report that they have been subject to such incidents in the previous year has remained fairly constant at 28 per cent, but I do not have figures that go back before 2004. We could certainly find out whether that question has been asked in earlier tracking surveys and come back to you, if that would be helpful. For the past three or four years, the figure has remained relatively static.

Hugh Henry

So when people who do not support the bill say that other things can be done, which was similar to what was said when the 2005 act was brought in, you would say to them that you have not seen any historical evidence to suggest that that approach has worked. Presumably, the analysis would be no different in relation to the bill.

Colin Borland

It may well be that other things can be done. As I said to Mr Gibson, it should not be a case of either/or, but our figures tend to suggest that the action that has been taken to date has not had the intended effect.

Sam Jennings

I cannot comment on whether that approach has worked, but one of the reasons why we welcome the idea of the bill is that it would allow us to send a message, perhaps at an early stage, when we might be dealing just with a bit of verbal abuse, that if that behaviour continued, we had a tool that we could use to take further action and to prosecute. Many of the people whom we deal with are family members who may have mental health difficulties over and above those of the person whom we support. They might be experiencing high levels of anxiety and stress, and there might be child protection orders in place.

In addition, some of our shops are in quite deprived areas, so we could be talking about people with drug and alcohol abuse problems who will not necessarily be aware or care that in 2004 additional measures were put in place. We feel that the bill could act as a deterrent, with campaigning and publicity, and that we could use it to step in at an early stage and say to people that if their behaviour continued, we had the option of prosecuting.

You say that many of your staff operate in circumstances in which there are high levels of drug and alcohol dependency. I presume that those are situations in which there are potential flashpoints.

Sam Jennings

Not so much in the services that we provide; that would apply more to our shop staff. Some of our shops are in quite deprived areas and there are incidents of shoplifting and people trying to steal money. Often, the people involved are under the influence of drugs or alcohol. In addition, some of our clients with learning disabilities have been known to act under the influence of drugs and alcohol, and staff may have to deal with that. When staff deal with new referrals and go into the family home for the first time, there might be an issue, not necessarily with the person we are supporting, but with members of the wider network of friends and family who could be there.

We have two policies. We have one for managing known challenging behaviour and we have another for managing risks of general violence and aggression at work, which involves a tiered approach. We recognise that people who are raising a child with a disability are in a difficult position—I cannot even begin to imagine how difficult that must be for families—so we do not want to adopt a zero tolerance approach. We need to recognise that tensions run high and that there is stress and anxiety. Stage 1 of the tiered approach involves people being told that their behaviour is not on. If the behaviour continues, stage 2 involves the issuing of what we call a behavioural contract, whereby we say what we expect of people and what they should expect of us in return. That can lead on to sanctions and restrictions and, eventually, a service might need to be withdrawn. We feel that the bill would help us between stage 1 and stage 2 of our tiered approach in dealing with the parents, carers and families of our service users.

The Convener

I have a couple of final questions. Some of the evidence that we received suggested that the bill might make it more difficult to secure prosecutions because of the additional proofs that might be required—for example, in the case of a statutory offence, proving that somebody was a public-facing worker or that they were assaulted in the course of their work. Does that issue cause you concern, or are you satisfied that what is proposed is unlikely to lead to such difficulties?

Sam Jennings

It would not be such an issue for our organisation. The only issue would be to do with the capacity of our service users, but that will not change the options that staff currently have for choosing whether to press criminal charges. Most people who come into contact with our staff know that they are working—for example, shop staff are behind the shop counter. Our support workers are known to the service user, and their parents and carers know that we are Capability employees who are providing a support service.

Colin Borland

Similarly, it should be a clear-cut issue for most of our members, although we are not legal experts, to whom we are more than happy to defer.

Julie McComasky

It would not be a problem at ScotRail because all our customer-facing staff wear uniforms and name badges so it is clear that they are at work.

The Convener

My final point is a general one on which it would be helpful if witnesses could provide any information either immediately or, more likely, in writing. It is difficult to assess whether the legislation is required. When deciding whether to accept its general principles, we have to assess the impact of the 2005 act because of the lack of evidence of assaults. We would appreciate any information from surveys or work that you have done with your staff about how many assaults go unreported to the police and the reasons for that; of those cases reported to the police, how many go on to prosecution; the reasons why those that do not go to prosecution are not proceeded with; and how many prosecutions result in convictions. That would help us to get a feeling for how necessary—or not—the bill is.

As there are no other questions, I thank Sam Jennings, Colin Borland and Julie McComasky for their evidence, which has been very useful. I suspend the meeting while we change panels.

10:23 Meeting suspended.

10:26 On resuming—

The Convener

I welcome our second panel of witnesses this morning to give evidence on the Protection of Workers (Scotland) Bill. From the Law Society of Scotland are Alan McCreadie, deputy director of law reform, and Bill Maciver, convener of the criminal law committee. Do the witnesses have any opening remarks before we proceed to questions?

Bill McVicar (Law Society of Scotland)

My name is Bill McVicar.

I am sorry—it is far too early in the morning for me.

Bill McVicar

It is much the same for me.

My view is that every member of the community is entitled to protection from assault, harassment and abuse. As far as I understand it, the law currently provides some protection for all members of the community. The question that arises is whether it is necessary to introduce further legislation when the bill would not lead to an increase in the penalty that is available under identical common-law offences.

In 2007, the law on sentencing was changed, and now all summary cases that are called before a sheriff carry a maximum sentence of 12 months’ imprisonment. When the Emergency Workers (Scotland) Bill was introduced, the penalties under common law were three months for a first offence and six months for a second offence, and, generally speaking, the maximum sentence for breach of the peace was three months. The Emergency Workers (Scotland) Act 2005 increased the sentence to nine months, which was in line with the sentence that was available to courts dealing with offences of police assault, police harassment or obstruction under the Police (Scotland) Act 1967. As the law now stands, the police have greater protection at common law, in terms of the sentencing abilities of the court, than was available up until 2007. While the Law Society is of the view that all workers should be protected from any assault or harassment, the question is whether the bill would achieve that aim.

Alan McCreadie (Law Society of Scotland)

I endorse Mr McVicar’s comments. The Law Society accepts fully the principle that all workers should be properly protected, but it questions whether the bill is the best way to achieve that.

You seem to suggest that because of changes to sentencing under common law, the bill would not provide any additional protection to workers than is currently available under the common law.

Bill McVicar

Yes. The previous panel asked whether particular types of worker might have less protection than others. The answer is that obviously they have the same protection, because the sentencing regime that operates in the courts is identical in each case.

The Convener

Other witnesses have suggested to us that the point of the bill is not so much the sentencing that is available to the courts as the fact that having a specific law on the protection of workers sends a strong message that assault, harassment and abuse of workers is unacceptable. Is that a reasonable argument?

10:30

Bill McVicar

It is a reasonable argument, but I am not sure that it has any practical effect. More effective means of dealing with the matter would require to be raised with the Crown. Domestic abuse is an example of something that is dealt with more successfully and taken much more seriously by prosecutors now than it was in the past. That involves various measures. For example, the police will keep people in custody overnight before they appear in court if they have been involved in an incident of domestic abuse, and all cases that are reported are prosecuted in so far as they can be prosecuted and there is sufficient evidence.

Another example is the policy on marking, which is the process by which the Crown decides which courts cases should go to. That is relevant to the current attitude to knife crime. I know that the Parliament is considering and discussing knife crime, but apart from that I understand that the Lord Advocate has set out guidelines that require cases that involve someone with a previous conviction for carrying a knife to be prosecuted on indictment, which gives the court that deals with the matter a much stronger sentencing possibility.

It seems to me that those would be more effective means of dealing with problems relating to the harassment or abuse of workers.

The Convener

We have evidence that there has been an increase in the number of prosecutions and convictions under the Emergency Workers (Scotland) Act 2005. Is that a result of more assaults on emergency workers being reported or is it simply a transfer of prosecutions from the common law to the new legislation?

Bill McVicar

I do not have any figures on that. The Crown Office would have to give you that information. All that I can say is that, anecdotally, any case that I have come across in which a worker has been assaulted has been taken seriously by the court. If a bus driver is assaulted in the course of his employment—if he is spat at or whatever—that is always taken seriously by the sheriffs and the courts in which I practise. Similarly, even before the 2005 act, cases involving hospital staff were taken seriously by the sentencers when such cases were prosecuted.

The Convener

I have one more question before I open it up to other members. Your written submission states:

“the evidential burden of proof under a statutory offence such as the one proposed here may therefore be greater and, conversely, it may be more difficult to secure a conviction.”

Will you expand on your thinking about that?

Bill McVicar

When we prepared the submission we were concerned that the bill would add to what the prosecution needed to prove to secure a conviction. For example, the prosecution would need to prove the proximity of the individuals, the status of the complainer as an employed person or a worker, and the knowledge on the part of the accused person.

Having said that, because of the change in the sentencing regime, it is open to the court to convict in a case where a statutory offence is brought of the common-law equivalent. For assault either under statute or at common law, the penalties are exactly the same. If a sheriff hears evidence during a trial that an employee or a worker, who is the complainer, was assaulted by the accused, the court will take that information into account in imposing the sentence. It is probably unnecessary to require the Crown to produce additional evidence that it would not need to use in other circumstances.

Alan McCreadie

That is pretty much where we are coming from in our submission. The point is simply that the bill would detract from the current common-law flexibility because it would place an additional burden on the Crown, which would have to prove that the person was a worker, that the accused knew that they were a worker, and that the worker was acting within the scope of their employment. As we heard, the penalties under the bill would be exactly the same as the penalties at common law, where the crime of assault would be prosecuted summarily.

The Convener

I said that that would be my last question, but I would like to follow up on that particular point. Presumably there would have been similar concerns about the burden of proof in relation to the Emergency Workers (Scotland) Act 2005, yet the number of prosecutions under that legislation is increasing rather than decreasing. I am not sure whether that is because there are more assaults or because offences are being transferred from the common assault category to the category of assaults against emergency workers. I am trying to get that information.

Alan McCreadie

As I understand it, the Law Society would have voiced those concerns at the time. One difference between the Protection of Workers (Scotland) Bill and the Emergency Workers (Scotland) Act 2005 is that section 1 of the act includes hindrance as well as assault, which means that there is greater latitude.

Rob Gibson

The previous panel told us that the level of assaults in the small business sector and ScotRail seemed not to have increased in recent years. It is easy to prove cases of assault when you have witnesses, but the issue of verbal abuse that leads to trauma for people-facing workers does not seem to have been tackled, although it is probably prevalent.

Bill McVicar

It might be worth noting that abusive conduct on the part of a customer—shouting and swearing, for example—is punishable by a sentence of up to 12 months on summary complaint, as well.

So the prosecution service is not taking forward as many of those cases as the public-facing workers organisations would expect. Assaults seem to be taken more seriously than instances of abusive behaviour.

Bill McVicar

That might be so, but the Crown Office would have to respond to that. It is not a matter over which I have any control. I am a small businessman, and I would be indignant if one of my staff were abused by a member of the public in the course of their employment and the prosecutor did not do something about it. If I were in that situation, and the matter were reported, I would expect it to be taken seriously by the police and the prosecutor.

Alan McCreadie

There is nothing that I can usefully add to that, other than to say that, in relation to other legislation, you might want to consider an aggravation provision, which would cover all crimes and offences that are prosecuted under common law. Such a provision exists in relation to racial and religious offences. If the proposal goes ahead, that could be considered.

Rob Gibson

Is there a problem for workers such as railway workers who are presented with the alcohol-fuelled late-night situations that were described earlier, as it is difficult for them to report on the incidents in detail because of the amount of time that it would take? Might we not be getting to the bottom of why these events take place?

Bill McVicar

I agree.

Bill, you said that there were different ways to deal with aggravated offences, and you spoke about domestic violence and the marking of offences. How and why has the process around the reporting of domestic violence cases changed?

Bill McVicar

My understanding of the history is that by prosecuting certain offences publicity was given to what was perceived to be a problem. That actually turned out to be a problem, and the Crown recognised as much by changing its policies in a way that some sheriffs have recently made adverse comments about. There is a degree of inflexibility in some of the guidelines that the Crown appears to be enforcing, but that is a matter more of adjusting the guidelines than of passing or imposing new legislation.

Lewis Macdonald

Do you accept that those guidelines reflect the views of Parliament and, particularly, the opinion of the wider public about what is socially acceptable and the feeling that, for example, degrees of domestic abuse that the courts did not pursue rigorously a generation ago should now be pursued?

Bill McVicar

Yes, I agree entirely.

Lewis Macdonald

Does the same hold true for the way in which the Crown Office marks certain offences, for example the second-offence knife offenders you mentioned? Although the guidelines issued by the Lord Advocate or the Solicitor General for Scotland are only that—guidelines—do they reflect the views expressed in Parliament and in the wider community?

Bill McVicar

Yes.

Lewis Macdonald

Is your critique of the bill based on the view that legislation is not appropriate or do you acknowledge that legislation can also be an appropriate vehicle for expressing public opinion and for allowing Parliament to give direction to the prosecuting authorities and the courts on the degree of seriousness with which a particular offence should be treated?

Bill McVicar

I am not sure that legislation would assist in that respect. Certainly it is very important to debate the matter and the more debate we have, the more attention the public will pay, as long as such debates are reported accurately and thoroughly. I do not think that passing legislation will of itself make any difference, but discussion of problems is very worth while and should be encouraged.

Lewis Macdonald

That is helpful.

In the previous evidence session, Sam Jennings from Capability Scotland said that the bill would be extremely useful to her staff and organisation in sending a signal to, for example, the families or associates of the people they support with regard to what is and is not acceptable and what would be the consequences of abusive behaviour. Do you accept that it is legitimate for someone in her position to consider legislation as being able to convey a clearer signal to the people with whom her staff deal daily?

Bill McVicar

It is a perfectly reasonable viewpoint. The question, though, is whether, as a matter of practical reality, we need legislation that the courts must enforce when it is not necessary for them to take that particular approach.

You have expressed your clear view on the substance of the bill. Do you support the continued use of the Emergency Workers (Scotland) Act 2005 or do you think that it does not serve any additional purpose?

Bill McVicar

It is not necessary now because of the change in the sentencing regime that I mentioned earlier, as a result of which you can receive a longer sentence under common law than you can under the provisions of the 2005 act.

Correct me if I am wrong, but could that change in the sentencing regime be reversed without Parliament’s explicit consent?

Bill McVicar

No. The change was enshrined in the Criminal Proceedings etc (Reform) (Scotland) Act 2007.

So any reversal would require parliamentary approval.

Bill McVicar

Yes.

That was very helpful.

Gavin Brown

I should declare that I used to be a practising civil solicitor and that I am still retained on the roll of solicitors, although obviously I do not practise any more.

I want to explore the weight that the Law Society’s helpful submission puts on the additional evidential burden. With regard to the bill, the Law Society says:

“there is an evidential burden of proof for the Crown to establish that the assault was by reason of that worker’s employment and also motivated, in whole or in part, by malice towards the worker by reason of the worker’s employment.”

If the bill were to become law and someone were to be charged under its provisions, could that person still be convicted of, say, common-law assault or breach of the peace if the Crown could not prove either or both of the above points and even though that was not libelled in the initial charge?

10:45

Alan McCreadie

The Crown could indeed ask for the alternative conviction. As I understand it, the bill contains no proposal to change the common-law offence of assault. An assault would still have to take place. We very much appreciate the perfectly fair public policy point about the legislation sending out a message, but you would still have to discharge evidential burdens that you would not have to discharge if the charge was libelled as the common-law crime of assault. If the fiscal depute was not able to secure a conviction under what would be the Protection of Workers (Scotland) Act, he or she would simply have to ask the court to convict under the common-law offence.

Could that happen mid-trial or would such a decision have to be taken at the beginning of the process?

Bill McVicar

When the Crown seeks a conviction in a case in which a statutory offence has, for some reason, not been made out, it is entitled to ask for an alternative charge of common-law assault at the end of the case. The bill itself says:

“A person, being a member of the public, who assaults a worker ... commits an offence.”

As the bill does not define assault, it must be referring to common-law assault. The Crown would therefore be entitled to ask for that charge—and indeed has done so in cases involving assaults on police. For example, common-law assault convictions could be sought in cases involving individuals who did not know that they were having a fight with a police officer because, say, the officer was in plain clothes. That sort of situation could arise in the future, but the point is that assault is assault.

Gavin Brown

I just wanted to be clear on the point. Although the evidential burden to secure a conviction under this proposed legislation would be greater, the Crown would not lose a conviction if it proceeded under the bill’s provisions and subsequently decided to ask for the charge of common-law assault instead.

Bill McVicar

That is correct.

Gavin Brown

That is helpful.

In your opening remarks, you said that the current law already provides protection and a remedy for what the bill seeks to cover. I think that you are without question right in theory, but the question is whether that is the case in practice. You both referred to the court taking seriously incidents in which a bus driver is spat at, but surely you would expect the same if a member of staff in your own small business was treated in such a way, yet evidence that we have heard this morning suggests that such incidents are not being taken as seriously as they ought to be. In a survey conducted by the FSB, for example, its members said that they do not bother reporting incidents in which staff are told, for example, “We’re going to find out where you live,” or, “We’re going to wait for you outside,” because they do not see any point in it.

We also heard from First ScotRail which, on the face of it, seemed to have quite a robust system for tracking and reporting incidents and working hand in hand with the British Transport Police. However, we were told that when such incidents get to fiscal level they seem to get nowhere. The witness was unable to give us statistics this morning—she has agreed to send them in to the committee—but her hunch was that in many cases such incidents were looked at, not taken terribly seriously and simply allowed to fizzle out. Do you think that in practice such incidents are treated as seriously as they ought to be?

Bill McVicar

From my experience of dealing with workers who have been the victims of the sort of crime you describe, the courts take such cases seriously. I do not know whether the Crown has too many other things to do, but it would have to answer that question. Of course, some courts are much busier than others, and perhaps some cases are not dealt with as effectively as they might be. As I say, that is a matter on which the Crown can offer its own comments and reassurance to the committee. I hope that cases are being taken seriously and are not simply being brushed aside because, for example, there are too many other things to do.

Alan McCreadie

Absolutely. On any view, the situation to which you refer is deplorable. Clearly, it may be a matter for police guidelines to officers and, subsequently, Crown Office guidelines. For what it is worth, I will recount an example from my past employment with Fife Council. As clerk to Kirkcaldy district court, I recollect the court taking a very dim view of anyone who was involved in an assault or a beach of the peace at the Victoria hospital in Kirkcaldy or elsewhere.

Is it a fair summation of your evidence to say that when that type of incident goes before a sheriff the case is treated seriously and dealt with accordingly, but you are not sure whether the Crown treats it seriously.

Alan McCreadie

I agree with that summation.

Christopher Harvie

I have a general point that leads on from something that Rob Gibson brought up. A lot more drinking goes on in Scotland in socially and technically awkward places, such as on trains, than is the case on the continent.

There is a relationship between consuming drink and having facilities to get rid of it—I mean functioning lavatories and so on. You may remember that the origin of the phrase “steaming drunk” comes from the fact that people could go on a Clyde steamer and drink all they wanted because there were capacious heads to get rid of it. On the continent, it is rare that drink is sold on local trains. Indeed, the sale of drink frequently is banned totally over the weekend. In Scotland, railway personnel and the police are placed in the awkward and often threatening position of having to deal with the sort of person about whom the rest of us would say automatically, “Avoid eye contact with them,” if we could not get off the train. I say that in justification of the bill.

The situation could also be used to justify a much tougher policy line on the availability of drink. We have talked about the problem of supermarket drink taking over from controlled drinking in pubs. The example that I have cited has the disadvantages of both: the availability of cheap supermarket booze in a public space where the majority of people are not drinking and feel threatened by others who are drinking. Of course, the guardians of public order are faced with such flashpoint situations. The bill seems appropriate and right, but the problem is part of a more general problem.

Alan McCreadie

I understand that licensing boards now have a locus in the matter. I stand to be corrected, and I would have to check the terms of the Licensing Act (Scotland) 2005, but I understand that a change was made and boards can now consider alcohol sales on trains.

Again, I recollect from my days in the district court that such offences on trains were taken as an aggravation—fiscals made that point in court. If a breach of the peace happens in the high street, a member of the public can move away, whereas if someone commits a breach of the peace on a train, they cannot. The offence is aggravated: people are sitting on the train and they have nowhere to go. The situation would be similar for public workers who are doing their job and cannot simply walk away from the situation. By virtue of the offence having been committed against that background, the offence would be aggravated. I take the point entirely with regard to the situation on trains.

At one point in your evidence you said that you believed that the bill would detract from common-law flexibility.

Alan McCreadie

Yes.

Does the Emergency Workers (Scotland) Act 2005 detract from common-law flexibility?

Alan McCreadie

It can do, because it involves having to prove a situation and discharge evidential burdens that would not have to be discharged under common law. The point about emergency workers is taken, but whether they are afforded additional protection is a matter of debate, certainly with regard to the sentencing provisions, which are now exactly the same. It could be argued that there is a need for the bill from a public policy point of view. I entirely accept that it may be that assaults should be seen to be prosecuted under statute rather than common law but, from a practical point of view with regard to securing a conviction and thereafter sentencing, I am not sure that there is much difference.

So, using that sort of logic, you believe that the bill is pointless.

Alan McCreadie

I would not go as far as to say that it is pointless. If the bill comes to fruition, it might send out a message, as was alluded to earlier. However, from a purely practical point of view, it is—

Hugh Henry

That same analysis applies to the Emergency Workers (Scotland) Act 2005. You believe that the common law protects all members of the public from assault, including workers, as you have said. Therefore, you believe that the bill is not necessary, but you also believe that the 2005 act is not necessary to achieve that effect.

Bill McVicar

We see that against the background of the 2005 act being superseded by the change in the sentencing regime. We are not saying that people were not entitled to greater protection than they received under the former common-law regime. However, there has been a change and things have moved on. That is the background against which—

So you are saying that, since 2007, the need for the emergency workers legislation has disappeared because the sentences that are available under common law are equal to those under that legislation.

Bill McVicar

It has been superseded in that sense.

So when ministers of the present Administration decided, after 2007, to extend the groups of workers who are covered by the Emergency Workers (Scotland) Act 2005, in your opinion that was a pointless exercise.

Bill McVicar

It was unnecessary.

Hugh Henry

Your perspective is that the bill is unnecessary and that the actions of ministers in the present Administration in extending the 2005 act were also unnecessary. Ministers say that there was a purpose to extending the 2005 act, but you differ from that. You do not think that it was necessary, although ministers might think that it was, from a public policy perspective. In effect, your attitude to ministers extending the emergency workers legislation and to me trying to bring in the bill is the same.

Bill McVicar

In what sense?

You do not think that it was necessary for ministers to extend the emergency workers legislation and you do not think that it was necessary for me to introduce the bill.

Bill McVicar

That is what we are saying, because the legislation is not necessary. However, as we said earlier, public debate is being raised and that is to be encouraged. It is helpful from our point of view to be able to try to assist in increasing public knowledge of the issues.

Hugh Henry

Absolutely. As members have said, we need a debate about better public education, more individual responsibility and more awareness of the dangers that excessive alcohol consumption can bring. All that is taken as read. However, from a purely legislative point of view and from your analysis as legal practitioners, you think that the bill is not necessary and, equally, that the extension that present ministers made to the Emergency Workers (Scotland) Act 2005 was not necessary. Is that correct?

Bill McVicar

Yes.

And you also believe that, despite the present Administration’s support for the 2005 act, there is no need for that stand-alone legislation, because sentencing has now caught up.

Bill McVicar

Yes, that is right. We are saying that things have moved on and that the concerns that people had up to 2005 or thereafter have been taken into account by the changes that have been made.

Hugh Henry

That is what I am trying to get at. The legal profession’s view, which has been fairly consistent, is that we should use current powers, particularly when sentencing provisions have caught up. There is a difference of opinion between the legal profession and me as an individual promoting a bill and Government ministers. They are on the same side as me when it comes to the emergency workers legislation, which you believe is not necessary. Equally, you believe that my bill is not necessary. Your attitude to my bill is exactly the same as your attitude to the emergency workers legislation. Some people support that legislation but not my bill, but you believe that neither is necessary. However, it is for us as politicians to make a decision about what we believe the law should say and what the impact on public policy should be.

Bill McVicar

Yes, of course.

The Convener

There are no further questions, so I thank Bill McVicar—I got it right this time—and Alan McCreadie for their evidence.

Unfortunately, the witnesses for our next panel, which is on the enterprise inquiry, are not available until 11.45, so I will suspend the meeting.

11:00 Meeting suspended.

11:48 On resuming—