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We had hoped to obtain Scotland-wide data for patients diagnosed with hEDS/HSD but ICH-10 coding only found 321 patients from across Scotland, which suggests hEDS/HSD is not being recorded.
In this case the Member was aware there was a risk and accepted that risk due to the small number of publications potentially going outwith their electoral area versus the significant additional costs to not using Royal Mail for delivery to the particular post code affected or seeking alternative delivery methods for those surveys.
The information that might be important to customers, and how this should be provided, is set out in the industry's code of practice on retail information.
In December 2019 the Committee considered an annual monitoring report on Groups' compliance with the Code of Conduct. The Committee was pleased with the high level of compliance with the Code of Conduct but reminded Groups of the requirement to provide 10 calendar days' notice of all meetings.
In December 2018 the Committee considered an annual monitoring report on Groups' compliance with the Code of Conduct. The Committee was pleased with the high level of compliance with the Code of Conduct but requested that Groups ensure they provide an explanation for any instances on non-compliance.
Subsection (3) makes the code of practice mandatory – service providers and relevant authorities must act in accordance with the code (or any revised code) when exercising functions under Part 4. 65.