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Graham Simpson will drill into those areas in a little more detail, but just for clarity, are you saying that all that type of activity—that non-compliant activity—stopped on 31 December?
While we are trying to deal with a really sad situation, people get quite anxious, because there is a lot of activity and they are often shut behind their doors and not fully aware of what is going on.
That has been scoped out, and we are about to appoint someone to do that to help measure our performance and impact to inform our plans and how we engage going forward. I am sure that we will get on to local place plans, but we are supportive of those.
. • One participant noted that after speaking to a GP receptionist she then gets a call back from the practice nurse who acts as a triage to signpost her on to the most appropriate professional.
. • One participant noted that after speaking to a GP receptionist she then gets a call back from the practice nurse who acts as a triage to signpost her on to the most appropriate professional.