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On a point of order. I know the point of order that Des McNulty wants to raise. I always allow the Opposition spokesman a reasonable right of reply, but short and snappy exchanges should follow.
We have the unparalleled beauty and the amenities that many members mentioned, but we also have remarkably good service.As many members said, the Scottish tourism industry has improved remarkably.
This year we are, yet again, calling for many of the same improvements. I hope that by next year the Government will have delivered.I welcome many of the comments in the minister's letter, which, as I said, we received only at lunch time.
We need well-trained staff. I am sure that they exist in many places, but dealing with people who come to housing offices, many of whom are difficult individuals, is a difficult job.
As Kenny Macintosh said, there might be other ways of getting around the problem.We have made a good start on the Executive response. Many good points have been made, but we still have to pursue many areas, one of which is accessibility.