For instance, in the Highlands and Islands it can take an extra day or two to get cheques physically into the system so that we can get them to the bank and processed.xixEJFW Committee, Official Report, 5 June 2018, col 26
Professor Griggs claimed that the processes for banking through the Post Office are 'overcomplicated' and different depending on the bank, and that the banks could do a lot more to make the process at post offices simpler.xxEJFW Committee, Official Report, 12 June 2018, col 5 A practical example of this is that customers need a personalised paying in slip to pay cash into the Post Office which they need to get from their bank branch.xxi Which, oral evidence
Shop owner Ferhan Ashiq highlighted that businesses have to use their designated post office to obtain change:
In coming to this committee meeting, if I had needed change, I would have had to go to that post office branch to use my card to get change.