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I am aware that the issue is highly emotive and I think that it would be best to await the outcome of the review group's work, which is well under way.
Councils are at different stages: some will require more rigorous help than others; some started the process late and others started it early. The best time was probably in between.It is vital to state that there is no quick fix; we must get the changes right in the long term.
If we want to do what the First Minister always asks us to do and show that we are the best small country in the world, is not sending a Scottish team to the Olympic games the best way of doing that?
(S1O-5242) Our overarching instruction to Scottish Water is that it should ensure that it provides the best possible service at the best value for its customers.