The average times were as follows:average time for processing new claims - 48 daysaverage time for processing notifications for changes of circumstance - 22 dayspercentage of renewal claims processed in time (before the end of the benefit period) - 75%Data for 2001-02 is not yet available.Source: Audit Scotland Performance Indicators 2000-01 - Benefits, Finance and Corporate Issues.Note: Three of the 32 local authorities in Scotland failed to provide the data requested and, in some cases, the appointed auditors expressed doubt as to the reliability of the data collected.