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Questions and Answers Date answered: 15 January 2025

S6W-32935

KPIs include first call resolution, average handling time, call abandoned, time spent customer facing as percentage of rota, forecast and adherence time and customer satisfaction. S6W-32935
Questions and Answers Date answered: 15 January 2025

S6W-32934

Sections 25-26 and Sections 32-34 of that agreement details SEPA’s duties to develop Corporate and annual business plans, which include reporting on key performance targets.This is readily accessible on the SEPA website here: SEPA Framework | Beta | SEPA | Scottish Environment Protection Agency. S6W-32934
Questions and Answers Date answered: 15 January 2025

S6W-32301

As such, any figures would not accurately reflect numbers of convictions in respect of the cases reported in that period. S6W-32301
Questions and Answers Date answered: 14 January 2025

S6W-32799

As such, the Scottish Government does not formally monitor the initiative and it has not yet been formally evaluated. S6W-32799
Questions and Answers Date answered: 14 January 2025

S6W-32629

The Scottish Government is working with COSLA and local authorities to reform flood resilience funding and governance to maximise benefit to communities. S6W-32629
Questions and Answers Date answered: 10 January 2025

S6W-32437

This exercise will shape delivery of future training and will incorporate the newly published Mental Health and Alcohol & Drug strategies. S6W-32437
Questions and Answers Date answered: 10 January 2025

S6W-32681

On 30 October the Chief Constable told the Criminal Justice Committee that she expected to reach the target of 16,600 officers soon - and this happened on 4 November.Deployment of these resources to meet policing priorities is an operational matter for Police Scotland, under the scrutiny of the Scottish Police Authority. S6W-32681
Questions and Answers Date answered: 9 January 2025

S6W-32309

These are national figures and are not produced for individual courts or Procurator Fiscal Offices. S6W-32309
Questions and Answers Date answered: 9 January 2025

S6W-32312

This question as currently framed cannot be readily answered by COPFS. S6W-32312
Questions and Answers Date answered: 9 January 2025

S6W-32537

The latest release, covering 2022-23, is available at https://publichealthscotland.scot/publications/injecting-equipment-provision-in-scotland/injecting-equipment-provision-in-scotland-2022-to-2023/. S6W-32537

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