This search includes all content on the Scottish Parliament website, except for Votes and Motions. All Official Reports (what has been said in Parliament) and Questions and Answers are available from 1999. You can refine your search by adding and removing filters.
KPIs include first call resolution, average handling time, call abandoned, time spent customer facing as percentage of rota, forecast and adherence time and customer satisfaction. S6W-32935
Questions and Answers
Date answered:
15 January 2025
Sections 25-26 and Sections 32-34 of that agreement details SEPA’s duties to develop Corporate and annual business plans, which include reporting on key performance targets.This is readily accessible on the SEPA website here: SEPA Framework | Beta | SEPA | Scottish Environment Protection Agency. S6W-32934
Questions and Answers
Date answered:
15 January 2025
The Scottish Government is working with COSLA and local authorities to reform flood resilience funding and governance to maximise benefit to communities. S6W-32629
Questions and Answers
Date answered:
10 January 2025
On 30 October the Chief Constable told the Criminal Justice Committee that she expected to reach the target of 16,600 officers soon - and this happened on 4 November.Deployment of these resources to meet policing priorities is an operational matter for Police Scotland, under the scrutiny of the Scottish Police Authority. S6W-32681
Questions and Answers
Date answered:
9 January 2025
The latest release, covering 2022-23, is available at https://publichealthscotland.scot/publications/injecting-equipment-provision-in-scotland/injecting-equipment-provision-in-scotland-2022-to-2023/. S6W-32537