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We are looking to reach a decision on the shape of the social security agency, what it will look like and how people will encounter it, that will encapsulate many, if not all, of the clear demands and needs that people have expressed to us.
You talk about needing “a small number of additional staff”. How many people are currently employed in Revenue Scotland and roughly how many do you think you will need for you to take on those additional responsibilities?
There should perhaps be a discretionary grace period in some circumstances, too. Many people perceive ADS as unfair. It can be quite difficult to come up with the money, apart from anything else.