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There are sometimes gaps in the information that our contact centres get from the court. They often do not get the full picture and are faced with the task of making sure that they get as much information as possible.
That all works perfectly when there is respect and we get bills early. I do not know whether it is a new thing, but recently, in my time, we have been getting everything at the last minute.
In essence, that means that a licence fee payer in Scotland gets 55p back for every £1 they put in, whereas a licence fee payer in Wales get 110p back—if members can see the logic of that.