I cannot thank enough my organisation for only have a critical role in the oversight of Scottish public services, but their dedication and commitment, driven, as we all are, by our shared also that as a Parliamentary office holder, funded by the public purse, and deep-rooted values of being people centred, fair, independent, and SPSO is part of that wider environment. learning and improvement. Many of the challenges SPSO face, are the same as for organisations under jurisdiction and for people making, or trying to make complaints or raise concerns.