Our members frequently report problems with the substitutes that have been put in place.iiEJFW Committee, Official Report, 24 April 2018, col 5
Asked whether market forces would lead to the emergence of alternative solutions to traditional banking, Keith Dryburgh of Citizens Advice Scotland pointed out that customers, particularly in Scotland, are 'sticky' – they tend stick to the same bank:
It would be great if people voted with their feet, but we have the problem of overly loyal consumers and the fact that some people just do not have the option to vote with their feet.iiiEJFW Committee, Official Report, 29 May 2018, col 12
Professor Beevers stated that in the short-term, market forces will not work to meet the demand for banking services, while in the long-run, alternatives, such as post offices and credit...