People need time to explore issues and the opportunity to talk about anything • Enable access through a communication channel that suits the individual (Facebook, email, phone, face-to-face meeting) • Listen without judgement • Support access to services and information at the right time for the individual, which requires the Project Officer to have a breadth of knowledge about available support • Maintain an open door to enable potential follow-up if further support is required • The focus has been on delivery through schools, but aspiration for the project to also go through health visitors...