Chamber and committees

The UK Government has full regulatory powers for the financial services industry, including access to cash. However, the Scottish Government regularly engages with the sector and regulator through Ministerial engagements and the Financial Services Growth and Development Board. We continue to urge all financial services providers to listen to and address growing customer concerns.

The Scottish Government has worked closely with Motability to understand how its changes might affect customers in Scotland under the Accessible Vehicles and Equipment (AVE) Scheme.

As a result of our engagement Motability has committed to providing additional mileage, on top of its reduced standard allowance, to customers living in very rural and island communities in recognition of their having to drive further to access key services.

Also, customers in any area who for essential purposes need to drive more than 3,000 miles each year above the 10,000 standard annual inclusive mileage will be able to apply for support with the increased excess mileage charge.

The Scottish Government remains committed to the AVE Scheme and to ensuring that all eligible clients can access the right support through it to meet their mobility needs.

A bypass of Girvan was included in the long list of options considered as part of the transport appraisal that supported the second Strategic Transport Project Review (STPR2).However, this option is not part of the 45 STPR2 recommendations, published in December 2022, which make up our long term framework for investment in transport infrastructure.

National Entitlement Cards produced on the grounds of disability have an expiry date, valid up to a maximum of three years, based on the individual’s evidence of eligibility.

Health conditions for individuals may change over time as can eligibility for disability benefits which passport to the scheme. Therefore, cardholders renewing their cards need to provide updated evidence to confirm they continue to meet the eligibility criteria and receive the right type of card. This also ensures that the scheme is administered properly and protects the integrity and future sustainability of the scheme.

However, I can confirm that my officials are exploring the potential to improve the alignment between the duration of National Entitlement Card entitlement and the eligibility criteria for the scheme.

I refer the member to the answer to question S7W-01653 and S7W-02048 on 20 August 2026. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers.

I refer the member to the answer to question S7W-01653 and S7W-02048 on 20 August 2026. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers.

The Scottish Government published an initial evaluation of Best Start Grant in December 2020 and Best Start Foods in July 2022, and a further assessment of both policies as part of the Five Family Payments evaluation in September 2025. Findings were based mostly on survey and interview research with recipients. They clearly show the benefits have positively impacted recipients’ finances and helped to reduce material deprivation for low income households. In turn, they are having a range of social and health impacts. For example:

• Most recipients said Best Start Grant helps their children participate in social and educational activities. Examples included family trips to the zoo and annual passes to activity centres.
• Most recipients said Best Start Grant and Best Start Foods improve their own mental wellbeing. Parents described how the payments reduced stress about affording essential items for their children, such as food and one-off larger purchases like prams and furniture.
• Most recipients said Best Start Foods helps their children to eat more healthy foods, and that the payments have meant they do not need to use food banks. Some parents said they would have to cut back on healthy foods without this assistance.

The findings also indicate the benefits have increased economic activity by facilitating additional spend. Some of the further potential economic impacts that were identified would accrue in the longer-term. For example, the benefits could contribute to positive health outcomes for children in later life, thereby lowering the costs of health services.

Under the Transport Act 1985 local bus services, which includes request stops and hail-and-ride arrangements must be registered with the Office of the Traffic Commissioner. The registration of services is devolved and subject to the Public Service Vehicles (Registration of Local Services) (Scotland) Regulations 2001. To ensure that all operators are adhering with the regulatory regime, the Office of the Traffic Commissioner produced a guide entitled “Local Bus Services Registration in Scotland: Guide for Operators”, which sets out the procedures for the registration, variation or cancellation of local services.

As part of the regulatory process, operators are required to provide notice of their intention to vary or cancel services to the relevant local authorities in whose area the services have stopping places. This advance notice gives authorities the opportunity to consider whether to take action to support services where they consider them to be socially necessary.

In 2024, Transport Scotland published Best Practice Guidance on Community Engagement, which was developed in collaboration with local authorities, passenger representatives and operators, and sets an expectation that communities should be consulted on changes to bus services. However, there is no statutory requirement for operators to consult passengers or local communities about proposed service changes. Operators must, however, give notice of such changes by displaying the relevant information on board vehicles for a minimum of 21 days.

Payments to Crofting Agricultural Grant Scheme claimants are issued once a week. The most recent payments were made on 18 August 2026.

We are not aware of any delays in making payments in respect of submitted claims.