The Scottish Parliament

Question reference: S7W-02521

Asked by: Finlay Carson, MSP for Galloway and West Dumfries, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 18 August 2026
Current Status: Answered by Stephen Flynn on 3 September 2026

To ask the Scottish Government what assurance it can provide that the Corridor Action Plans for the A75 and A77 will result in capital investment projects being progressed, rather than further review and assessment work.

The development of the Corridor Action Plans marks an important step in identifying and prioritising specific future investment projects for both routes. The plans will ensure that this is targeted to sections of both corridors where the need is greatest and that they are phased in an affordable and meaningful way. Decisions on investment need to be based on robust evidence and stakeholder support.

Question reference: S7W-02517

Asked by: Finlay Carson, MSP for Galloway and West Dumfries, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 18 August 2026
Current Status: Answered by Stephen Flynn on 3 September 2026

To ask the Scottish Government what funding has been allocated for the commissioning and delivery of Corridor Action Plans for the A75 and A77, and from which budget line this expenditure will be met.

Question reference: S7O-00188

Asked by: Finlay Carson, MSP for Galloway and West Dumfries, Scottish Conservative and Unionist Party
Date lodged: Wednesday, 02 September 2026
Current Status: Taken in the Chamber on 9 September 2026

To ask the Scottish Government how it will ensure that local authorities have sufficient resources to support town centres.

Question reference: S7W-02435

Asked by: Finlay Carson, MSP for Galloway and West Dumfries, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 11 August 2026
Current Status: Answered by Angela Constance on 1 September 2026

To ask the Scottish Government how many GP practices have migrated to the Vision 3 GP clinical system, broken down by NHS Board area.

As of July 2026, 492 practices (around 55% of the total in Scotland) have successfully migrated. 91% (372 of 408) of practices using the previous version of Vision have migrated to the Cloud hosted version, and 25% (120 of 480) of practices previously using EMIS have migrated.

This is broken down by Boards as follows:

NHS Ayrshire and Arran (1), NHS Borders (4), NHS Dumfries and Galloway (25), NHS Fife (1), NHS Forth Valley (10), NHS Greater Glasgow and Clyde (68), NHS Grampian (66), NHS Highland (49), NHS Lanarkshire (97), NHS Lothian (103), NHS Orkney (5), NHS Shetland (0), NHS Tayside (60), NHS Western Isles (1), The State Hospital (1) and Scottish Prison Service (1).

Question reference: S7W-02436

Asked by: Finlay Carson, MSP for Galloway and West Dumfries, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 11 August 2026
Current Status: Answered by Angela Constance on 1 September 2026

To ask the Scottish Government how many GP practices have reported operational difficulties following migration to the Vision 3 GP clinical system, broken down by (a) NHS Board area and (b) the nature of the issue reported.

Migrations began in 2022 and we do not hold information on service desk contacts for the full period of the migration programme.

We have provided data from 9 December 2025, when OneAdvanced took over support desk arrangements, to 23 August 2026 showing the number of calls logged to the service help desk broken down by Health Board area.

There were 2,658 issues logged with OneAdvanced .These ranged from routine requests, such as password resets, to more significant issues, including system slowness and disconnections, and include reports from long-term Vision users, new users and recently migrated practices.

The highest numbers of issues were recorded in NHS Lothian (580), NHS Grampian (483), NHS Lanarkshire (469), NHS Tayside (403), NHS Greater Glasgow and Clyde (372) and NHS Highland (196). Other NHS Boards reported NHS Forth Valley (70), NHS Dumfries and Galloway (59), NHS Orkney (10), NHS Borders (5), NHS Western Isles (4) and NHS Ayrshire and Arran (3) issues. No issues were recorded for NHS Fife, while Public Services Delivery Scotland recorded 2 issues.

Question reference: S7W-02441

Asked by: Finlay Carson, MSP for Galloway and West Dumfries, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 11 August 2026
Current Status: Answered by Angela Constance on 1 September 2026

To ask the Scottish Government how many issues have been logged with the OneAdvanced Vision Service Centre since the roll-out of the Vision 3 GP clinical system began, broken down by (a) category of issue and (b) NHS Board area.

The migration programme to the Vision 3 system on a hosted environment began in July 2022 .Following the administration of In Practice Systems Ltd (INPS) and subsequent asset purchase by OneAdvanced, migrations restarted in December 2025. We have provided data from 9 December 2025, when OneAdvanced took over support desk arrangements, to 23 August 2026 showing the number of calls logged to the service help desk broken down by Health Board area.

There were 2,658 issues logged with OneAdvanced .These ranged from routine requests, such as password resets, to more significant issues, including system slowness and disconnections, and include reports from long-term Vision users, new users and recently migrated practices.

The highest numbers of issues were recorded in NHS Lothian (580), NHS Grampian (483), NHS Lanarkshire (469), NHS Tayside (403), NHS Greater Glasgow and Clyde (372) and NHS Highland (196). Other NHS Boards reported NHS Forth Valley (70), NHS Dumfries and Galloway (59), NHS Orkney (10), NHS Borders (5), NHS Western Isles (4) and NHS Ayrshire and Arran (3) issues. No issues were recorded for NHS Fife, while Public Services Delivery Scotland recorded 2 issues.

Question reference: S7W-02444

Asked by: Finlay Carson, MSP for Galloway and West Dumfries, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 11 August 2026
Current Status: Answered by Angela Constance on 31 August 2026

To ask the Scottish Government what contingency plans have been put in place should a GP practice determine that the Vision 3 GP clinical system is adversely affecting its ability to provide safe and effective patient care.

We recognise that there have been some short-term disruption to services in practices that have transitioned to the new Vision system and in response, Public Service Delivery Scotland has increased post migration support to practices.

We are confident that Vision, which has been used in Scotland since the 2000s (the current version has been in use since 2022), remains a safe and appropriate clinical system for General Practice.

Question reference: S7W-02437

Asked by: Finlay Carson, MSP for Galloway and West Dumfries, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 11 August 2026
Current Status: Answered by Angela Constance on 31 August 2026

To ask the Scottish Government how many patient safety incidents, near misses or Significant Adverse Event Reviews there have been that are related to the Vision 3 GP clinical system since its roll-out commenced.

Public Services Delivery Scotland GP IT Business As Usual Service Management team monitor all adverse events that occur from GP systems. Of the 8 adverse events that have occurred since OneAdvanced have acquired the Vision software, there have been no reported incidents that have impacted clinical safety for patients.

No adverse events reported prior to OneAdvanced’s acquisition of Vision have resulted in patient safety impacts.

Question reference: S7W-02442

Asked by: Finlay Carson, MSP for Galloway and West Dumfries, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 11 August 2026
Current Status: Answered by Angela Constance on 31 August 2026

To ask the Scottish Government whether any financial penalties, contractual remedies or performance improvement notices have been issued to OneAdvanced in relation to the performance of the Vision 3 GP clinical system and, if so, what these were.

No financial penalties, contractual remedies or performance improvement notices have been issued to OneAdvanced in relation to the performance of the Vision GP IT system.

There is a well-established Service Level regime, with associated Service Deductions set out in the Call Off Contract, managed through Public Service Delivery Scotland’s National Performance Review Group and Contract Management Board with the deployment programme overseen by the GP IT Service Management Board. Penalties are managed based on performance and against the Service Level Agreements (SLAs) as set out in the contract.

Question reference: S7W-02440

Asked by: Finlay Carson, MSP for Galloway and West Dumfries, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 11 August 2026
Current Status: Answered by Angela Constance on 31 August 2026

To ask the Scottish Government what key performance indicators and service level measures are used to assess the performance of the Vision 3 GP clinical system, and whether it will publish the most recent performance results for each of these indicators and measures.

In March 2022, Vision successfully met all Tranche 1 accreditation requirements. Functional and non-functional testing was undertaken covering security, hosting arrangements, clinical safety, support arrangements and training provision, with Health Board subject matter experts contributing to the assessment process.

Any identified performance and functionality issues remain under active review and management by Public Service Delivery Scotland and OneAdvanced, with action plans in place to address known concerns and improve user experience. There are no plans to publish these plans at present.

There is a well-established Service Level regime, with associated Service Deductions set out in the Call Off Contract, managed through Public Service Delivery Scotland’s National Performance Review Group and Contract Management Board with the deployment programme overseen by the GP IT Service Management Board.

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