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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Session 6: 13 May 2021 to 8 April 2026
  7. Current session: 14 May 2026 to 18 October 2026
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Displaying 338 contributions

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Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

Why? Surely, with the advisers that you have on site, you would have known who out there would be compliant. Did you not foresee the situation?

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

Are you not alarmed by that? Even with the myriad of people advising you, and with the support from Hannah Ross and her team and the experts in the system, you did not foresee that there was going to be only one compliant bidder.

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

By Christmas?

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

Thank you, all, for answering those questions. Those were substantial answers and we appreciate your time on that.

Let us turn to the app. It was reported that there were 3,000 complaints in the first 10 days of the roll-out. What is the number of complaints now?

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

Do you have a number?

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

Could I go back to the numbers, though?

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

So you are not confident that it will be by Christmas.

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

Just to recap, this has been utterly chaotic. I see people complaining to your staff every day. Your staff have been very good, as I said, but it is a repeated problem that is knocking people’s confidence in the company significantly, and you will have to go some to recover its reputation. I hope that the app is worth it, because so far we have not seen that it is.

Anyway, thank you for answering the questions on that.

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

I do not want the process describing how you are going to reach a decision; what I would really like is a quality assessment of what Joanne Maguire has just said—that the proposal would be a direct threat to ScotRail’s intercity services if people could get on the bus for that low fare. The quality of some buses is quite remarkable; they are very comfortable. That would have a dramatic impact on publicly owned ScotRail services. What are you advising ministers on that?

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

But we do not have an intercity service just now, so how can you make any assessment of that?