The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 338 contributions
Transport Committee [Draft]
Meeting date: 16 September 2026
Willie Rennie
Why? Surely, with the advisers that you have on site, you would have known who out there would be compliant. Did you not foresee the situation?
Transport Committee [Draft]
Meeting date: 16 September 2026
Willie Rennie
Are you not alarmed by that? Even with the myriad of people advising you, and with the support from Hannah Ross and her team and the experts in the system, you did not foresee that there was going to be only one compliant bidder.
Transport Committee [Draft]
Meeting date: 16 September 2026
Willie Rennie
By Christmas?
Transport Committee [Draft]
Meeting date: 16 September 2026
Willie Rennie
Thank you, all, for answering those questions. Those were substantial answers and we appreciate your time on that.
Let us turn to the app. It was reported that there were 3,000 complaints in the first 10 days of the roll-out. What is the number of complaints now?
Transport Committee [Draft]
Meeting date: 16 September 2026
Willie Rennie
Do you have a number?
Transport Committee [Draft]
Meeting date: 16 September 2026
Willie Rennie
Could I go back to the numbers, though?
Transport Committee [Draft]
Meeting date: 16 September 2026
Willie Rennie
So you are not confident that it will be by Christmas.
Transport Committee [Draft]
Meeting date: 16 September 2026
Willie Rennie
Just to recap, this has been utterly chaotic. I see people complaining to your staff every day. Your staff have been very good, as I said, but it is a repeated problem that is knocking people’s confidence in the company significantly, and you will have to go some to recover its reputation. I hope that the app is worth it, because so far we have not seen that it is.
Anyway, thank you for answering the questions on that.
Transport Committee [Draft]
Meeting date: 16 September 2026
Willie Rennie
I do not want the process describing how you are going to reach a decision; what I would really like is a quality assessment of what Joanne Maguire has just said—that the proposal would be a direct threat to ScotRail’s intercity services if people could get on the bus for that low fare. The quality of some buses is quite remarkable; they are very comfortable. That would have a dramatic impact on publicly owned ScotRail services. What are you advising ministers on that?
Transport Committee [Draft]
Meeting date: 16 September 2026
Willie Rennie
But we do not have an intercity service just now, so how can you make any assessment of that?