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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 7 March 2026
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Displaying 2164 contributions

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Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 1 February 2024

Paul O'Kane

Good morning to the panel. The committee has been particularly interested in waiting times. In June last year, David Wallace told us that he hoped that, by the end of summer 2023, average processing times for child disability payment would be “under the 80 mark”. The statistical releases for September show that that was still being missed, by about 26 days—the figure was at about 106 days—although the figure subsequently came down in October, to just over 80 days. Can you give us the most up-to-date picture of whether that under 80-day target that Mr Wallace outlined is being maintained?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 1 February 2024

Paul O'Kane

What has been most effective or has made the most difference in the work that has been done to bring down the wait times?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 1 February 2024

Paul O'Kane

On the point about developments that have been made, particularly with the adult disability payment, we know that there have been challenges with information from clients coming in quickly. What improvements have been made in that process to ensure that, if somebody has information, they share it as quickly as possible?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 1 February 2024

Paul O'Kane

The committee is interested in the challenges in people getting support and advice—in particular, on the telephone. There seem to be stubborn and persistent issues with telephony, year on year. Do you recognise those persistent issues? Can you give an overview of what more has been done to address them?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 1 February 2024

Paul O'Kane

It would be useful to the committee to have that information as soon as possible, because I think that we can say that, across 2022-23, there have been persistent issues. If that situation has improved and there is data to show that, it would be useful to see it.

Can I ask about partner agencies?

Social Justice and Social Security Committee

Homelessness and Temporary Accommodation

Meeting date: 1 February 2024

Paul O'Kane

Does Jim McBride or Nicky Brown want to comment on that point? While Glasgow and Edinburgh have declared housing emergencies, the Scottish Government has not. Would there be a better unity of purpose if those local authority areas and the housing emergency were recognised more formally?

Social Justice and Social Security Committee

Homelessness and Temporary Accommodation

Meeting date: 1 February 2024

Paul O'Kane

I have one question for the regulator. In December last year, the regulator’s update to the thematic report said that there had to be added urgency to the Scottish Government addressing the problems that we are discussing this morning. Michael Cameron, it would be useful to get your general sense of whether that added urgency has been accepted and responded to. What more could be done in the immediate period?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 1 February 2024

Paul O'Kane

Are you confident that the numbers will continue to fall and remain below the 80-day mark when we are provided with the next set of management information?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 1 February 2024

Paul O'Kane

Okay. I will wrap this up into one question if I can.

Partner agencies have real challenges in getting through—they have said that in the survey work that you have done—and I am keen to know what has been done on that. The other issue that I want to raise is that, as MSPs, we do not have a dedicated line that our offices can contact when we receive issues from constituents. The DWP has such a line. What consideration has been given to that?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 1 February 2024

Paul O'Kane

Thanks for the clarity. It was email that I was referring to. That is helpful.