The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 2113 contributions
Social Justice and Social Security Committee
Meeting date: 1 February 2024
Paul O'Kane
What has been most effective or has made the most difference in the work that has been done to bring down the wait times?
Social Justice and Social Security Committee
Meeting date: 1 February 2024
Paul O'Kane
On the point about developments that have been made, particularly with the adult disability payment, we know that there have been challenges with information from clients coming in quickly. What improvements have been made in that process to ensure that, if somebody has information, they share it as quickly as possible?
Social Justice and Social Security Committee
Meeting date: 1 February 2024
Paul O'Kane
The committee is interested in the challenges in people getting support and advice—in particular, on the telephone. There seem to be stubborn and persistent issues with telephony, year on year. Do you recognise those persistent issues? Can you give an overview of what more has been done to address them?
Social Justice and Social Security Committee
Meeting date: 1 February 2024
Paul O'Kane
It would be useful to the committee to have that information as soon as possible, because I think that we can say that, across 2022-23, there have been persistent issues. If that situation has improved and there is data to show that, it would be useful to see it.
Can I ask about partner agencies?
Social Justice and Social Security Committee
Meeting date: 1 February 2024
Paul O'Kane
Does Jim McBride or Nicky Brown want to comment on that point? While Glasgow and Edinburgh have declared housing emergencies, the Scottish Government has not. Would there be a better unity of purpose if those local authority areas and the housing emergency were recognised more formally?
Social Justice and Social Security Committee
Meeting date: 1 February 2024
Paul O'Kane
I have one question for the regulator. In December last year, the regulator’s update to the thematic report said that there had to be added urgency to the Scottish Government addressing the problems that we are discussing this morning. Michael Cameron, it would be useful to get your general sense of whether that added urgency has been accepted and responded to. What more could be done in the immediate period?
Social Justice and Social Security Committee
Meeting date: 1 February 2024
Paul O'Kane
Are you confident that the numbers will continue to fall and remain below the 80-day mark when we are provided with the next set of management information?
Social Justice and Social Security Committee
Meeting date: 1 February 2024
Paul O'Kane
Okay. I will wrap this up into one question if I can.
Partner agencies have real challenges in getting through—they have said that in the survey work that you have done—and I am keen to know what has been done on that. The other issue that I want to raise is that, as MSPs, we do not have a dedicated line that our offices can contact when we receive issues from constituents. The DWP has such a line. What consideration has been given to that?
Social Justice and Social Security Committee
Meeting date: 1 February 2024
Paul O'Kane
Thanks for the clarity. It was email that I was referring to. That is helpful.
Social Justice and Social Security Committee
Meeting date: 1 February 2024
Paul O'Kane
I will start with a question for Gordon MacRae. In your first answer, you referred to a housing emergency, and Glasgow and Edinburgh city councils and other local authorities have declared such an emergency. It is not language that the Scottish Government has chosen to accept or use as a definition. Some people would argue that it is about semantics, but could we have your view about whether there is a housing emergency and whether it should be defined nationally?