“Review of the new General Medical Services contract”
The next item on the agenda is a response from the accountable officer to the Auditor General for Scotland's report, "Review of the new General Medical Services contract". Do members have any comments?
On workforce planning, the Auditor General told the committee:
When we took evidence from the Auditor General, I remember that one of the issues that came out of the report was whether there had been value for money for the public purse from the new contract. We put that specific point in our letter to Kevin Woods. His reply is interesting, but it does not entirely address our point.
When was the new GP contract agreed? How many years ago did it start?
The contract started in 2004-05.
That was four years ago.
That is right.
So the contract has run for four years.
Given the comments by Andrew Welsh, Murdo Fraser and George Foulkes, the question is what more we can do. Are we at the stage of noting the response? Do we have points that we still want to pursue? Should the Health and Sport committee now consider some issues? The main decision that we need to make today is what we do with the report.
I have a great problem with the whole NHS organisation and system, which is full of acronyms, committees and groups. They all seem to meet and talk, yet the NHS does not have some fundamental information—for example, the letter refers to
Does the Auditor General intend to do further work on the GP contract?
Yes. What comes through from Dr Woods's letter is the fact that the task is still work in progress. I noted the observation that the Government should perhaps have been further along the road sooner, but I am not in a position to comment on that.
So the dilemma is what we do now.
Before we move on, can I have some explanation of the final paragraph on the second-last page of Dr Woods's letter, under the heading "The Quality and Outcomes Framework (QOF)"? It talks about
It means that the highest level of recycling of any Government agency or department has been achieved.
Cathie Craigie can rest easy, because I am delighted to see that
I will throw in another comment. We asked specifically about how to target deprivation. The response in the letter suggests that we should look for communities where there are higher incidences of disease and target additional resources in that way. As everybody knows, the Scottish index of multiple deprivation gives us clear and specific information about pockets of deprivation in Scottish communities. I would expect the index to be used as a more accurate indicator of where we should distribute resources, rather than just looking around for pockets of incidence of disease. I am sure that there is a correlation, but I am pretty certain that the SIMD index is a far more reliable source.
I suppose that we have three choices. One is to pursue further with Dr Woods some of the concerns that we have raised this morning and to consider whether we want to report on those, if warranted. The second option is to refer any outstanding issues to the Health and Sport Committee for its consideration. The third option is to simply note the report.
Poor old Dr Woods must think that this committee is his nemesis. I do not think that there is much to be gained from having another torturous evidence-taking session with him. Some serious issues have not been addressed in the response, but I suspect that the committee has taken matters as far as it can at this stage. We should report to the Health and Sport Committee where we have got to and suggest that it pursues the issues further if they are of interest to it.
We could express our serious concerns to the Health and Sport Committee about the substance behind the work and hope that it monitors the situation and tries to encourage appropriate action. There are plenty of action points that must be followed through to ensure that things happen properly. We are in the land of jargon, which obscures the issue. There should be some fundamental thinking about what the system is meant to do and how it can do it better.
Do we agree to refer the matter to the Health and Sport Committee?
“Day surgery in Scotland—Reviewing progress”
Item 4 is a response from the accountable officer on the report "Day surgery in Scotland—Reviewing Progress". I invite thoughts and comments. Could it just be a question of noting the report?
I want to ask about the significance of the second paragraph on the second page of the response. It says:
It is the same issue as before. It is about how information is recorded. We constantly come up against that and it is an area that requires development.
But there are BADS, HEAT and the other acronyms that they throw at us.
When people were admitted as in-patients to get operations done, that was pretty easy to count and measure. Now, people can be treated as in-patients, day cases or out-patients for the same condition, so it is much less clear now that the information is full and complete. That is what that paragraph means.
If the information is not full and complete, is that because of negligence on the part of those who record information, because of a failure in each location to apply recognised procedures properly, or because the systems and procedures are not there to apply consistently across the country?
It is closest to being the third of those. The underlying problem is that the systems for collecting the information have not kept pace with changes in the way in which treatment is provided. It used to be straightforward: everybody who was admitted to an in-patient ward was counted as they came in and went out. However, with people coming into day-case units for part of the day or turning up at out-patient units for a couple of hours, it is more complex to collect consistent information about, for example, the total number of patients having a cataract done—as well as the numbers for each of three settings. The systems have not kept up to date with the changes.
How difficult or cumbersome is it for the NHS as a whole to apply consistent systems and for people to use and adapt them?
There is obviously a question around ensuring that the systems are straightforward and easy to use and that people know how to use them and understand the importance of using them. Many of our reports show that they are not working so well in a range of areas. We are aware of that in day surgery, which is the subject of the report in front of us, and we also came across it earlier in relation to the palliative care system. One of the themes that have come through in our work over a number of years, particularly on the health service, is that collecting information is much harder than it appears. It needs serious attention, given the importance of information for planning and managing services.
We are not for a moment suggesting that the health service should collect more and more information; we are suggesting that the information that is collected should be fit for purpose in managing the NHS.
The visits of patients are being recorded differently, depending on whether they are they are there for three hours, 24 hours or longer. If boards are collecting information in different ways, what impact could that have on the recording of the targets that they are expected to meet for the various aspects of day-care and in-patient services? Are there benefits for boards in recording different areas of information differently?
The short answer is that there should not be benefits to doing that now. There might have been in the past, particularly when contracting systems were in place, under which people got paid different amounts of money for different procedures, but those systems do not apply any more.
A problem that I have always had is that, in the final analysis, statistics are simply a means to an end; they are not in themselves the end. We seem to be getting many statistics for their own sake rather than for a purpose or a practical end result. I have a difficulty with that. There is a difference between reality and dealing with statistical effects only. For example, Dr Woods's letter refers to the estimate that
I would like to leave the report that we are discussing to the side for the moment and make a suggestion, although I do not know whether it is appropriate. Members are saying—the Auditor General has also raised the matter—that there is a consistent issue. The same thing comes up time and again with a range of issues in the NHS—I do not know whether the same happens elsewhere. Could you do a short piece of work for us that identifies recording and statistical issues in the NHS under topic headings so that we can find out whether we can suggest changes to achieve consistency, improvement and better management? Repeating the same discussion time and again does not seem to be a good use of our time. Can something be done to pull things together?
I am sure that Audit Scotland can revisit reports that we have produced in the reasonably recent past and derive common themes.
I agree with the Auditor General. A number of reports that we have produced over the past couple of years have had an underlying theme. Baseline information on new policies that have been introduced has not been clear, and we have reported several times that the information in clinical areas such as day surgery did not give a full picture of what was happening. We would be happy to look back at those reports and produce a short piece of work for the committee that summarises things.
That would certainly be helpful. Thank you.
I have quite a pedantic point to make, but Cathie Craigie will subscribe to it—I say the same in Justice Committee meetings from time to time. It might be an idea if letters were proofread—by the health directorates in this case—before they are sent to us. There are quite a few errors in the final sentence alone in the first paragraph on the final page of Dr Woods's response. The point is pedantic, but if the directorates cannot even proofread letters, the information in them—
We can certainly send a letter to Dr Woods asking for that to happen.
I shall pass that on.
We are pointing to a problem in the central organisation. It is dealing with a complicated situation throughout the country, but a reporting and statistics industry exists that is unrelated to actual needs. I have seen the same in education colleges—staff produced reports simply for headquarters. That is a fundamental organisational problem. Everybody must accept that the situation is complex, but it is the organisation's job to get order out of that complexity and use statistics to get the work done. An industry is working on its own that is somewhat unrelated to the real world.
Convener, will you remind me whether the health committee gets the Auditor General's reports on issues for which it is responsible?
Every MSP receives a copy of the reports that Audit Scotland produces.
But the health committee does not consider reports in the way that we do.
No. All reports that are produced for me go to the Audit Committee. That is the parliamentary procedure. However, the other committees may request briefings from us on our reports on individual topics.
The reason why I ask is that we have had a lot of reports about the health service. Andrew Welsh has represented better than anyone our dissatisfaction with many of them. Should we have some kind of interaction with the health committee to raise that general point? We can say that we have received those reports and that there seems to be a generic issue, and then ask the health committee to consider picking up the issue. I do not know what the best way of doing that would be.
Okay. We will leave that sticking for now.
I want to return to your point, convener, about a piece of work that looks across the whole of the Government. My experience of how statistics are collected in the Government is that there are differences from department to department. Some departments have substantial teams to collect statistics. Some of those teams are reasonably well integrated into the senior management of the department but, in other cases, the integration is poor. I do not have direct experience of the health department, but it does not look good when the senior official in the department says that the statistics are unreliable—in effect, that is the answer that we are given when he talks about coding difficulties. If senior managers start to believe that some or most of the statistics are unreliable, the statistics become a particularly useless management tool.
The question is what we do on the bigger issue and on the specific issue. On the bigger issue, certainly in relation to health, we can consider inviting the Health and Sport Committee or its convener and deputy convener to come along for a short discussion. If members leave that with me, we will consider the best way in which to proceed. We will come back to the statistics issue once Audit Scotland has done further work on it.
We cannot pre-empt in any way—nor should we—the work of the Health and Sport Committee. However, we can alert it to matters that affect its work, and therefore we could bring the report to its attention. In other words, we should hand the tools to the Health and Sport Committee to allow it to do its work.
Okay. Do we agree to note the day surgery report and pursue both the interface with the Health and Sport Committee and the recording of statistics?
“A performance overview of sport in Scotland”
The Health and Sport Committee will love us. Item 5 is a response from the accountable officer to "A performance overview of sport in Scotland". The Health and Sport Committee is doing some work on the issue, and what we have is relevant to that. Are there any issues that members want to be clarified or pursued, or do we agree simply to refer the report to the Health and Sport Committee?
I have a question of clarification. The last sentence in paragraph 2 of the response states:
We can certainly ask for that. Do you want to hold the report pending that clarification?
No, not necessarily.
Okay, we can seek clarification on that and agree to refer the matter to the Health and Sport Committee, along with any reply that we receive, for its consideration.
I am disappointed by paragraph 7 of the response. The committee has done some work on this, although I have not been involved in all of it. The committee wanted to find out whether and when there would be a survey on participation levels. I am disappointed to note that, after giving all the reasons for the previous survey and stating how things would be calculated, the letter states:
We could certainly ask either Dr Woods or the minister how they intend to monitor the introduction of two hours of physical education.
I agree with Cathie Craigie on paragraph 7. I am sure that parents in Renfrewshire and East Renfrewshire will be delighted with some of the information in paragraph 11, but the letter has not been proofread properly. This is a pedantic point, but it says "form" instead of "from" and "S1 to S"—S what? Some of the responses are shoddy and extremely unprofessional.
Those mistakes prompt other questions. When the letter says that Her Majesty's Inspectorate of Education is
The response uses such language all the way through. It is empty, and there is nothing specific to home in on.
We could clarify how many such schools have been found—either from Dr Woods or from HMIE directly.
My question also refers to paragraph 11. I thought from our previous discussion that levels of participation in sport were lower in the west of Scotland than elsewhere. That was a very clear message, but paragraph 11 seems to contradict that by dint of the HMIE report finding a couple of isolated cases of good practice in the west of Scotland. It needs to be clarified that the strong message was that there were lower levels of participation in the west of Scotland. We need to understand why that is the case.
My question goes back to Cathie Craigie's point and it ties in with Willie Coffey's point and some of the other points that have been made. A baseline survey was done in 2004-05. The convener said that we should ask how the Government intends to assess progress. The answer is in paragraph 7 of the response, which states that it was intended
I wonder whether some of the people who write these reports ever get out and about. I was talking the other day to Gavin Brown, who had been down at Tynecastle to see some of the work that is being done there—lots of youngsters come in as part of Heart of Midlothian Football Club's youth football programme and community programme. I am led to believe that other clubs do something similar. That never seems to come up. All that we hear about is a narrow part of the spectrum of what is happening. There is an awful—I nearly said "hell of a"—lot more going on. Are Scottish Government officials aware of such programmes?
Those issues are certainly relevant to officials, but they are not particularly relevant to the remit of the committee on this issue.
In respect of the reference to Renfrewshire and East Renfrewshire in paragraph 11, I would be keen to establish what the missing number is in the phrase "S1 to S"
We will clarify that point.
Are you referring the matter on to the health committee?
Yes.
Why is it being referred to the health committee rather than the education and sport committee?
I understand that sport comes within the health committee's remit.
The Health and Sport Committee is currently doing some work on the issue.
Does sport come within health?
Yes, Nicola Sturgeon is the responsible cabinet secretary.
I will follow that point up in relation to HMIE reporting on physical education. Is that still a responsibility of the education department? Is Nicola Sturgeon responsible for PE and sport issues in relation to the development of the curriculum for excellence and the pressures that there might be on the school curriculum in both primary and secondary schools?
We can find that out. HMIE is accountable to and reports to Fiona Hyslop rather than Nicola Sturgeon. We will ask a specific question on that point. Do we agree on that course of action?
“Police call management—An initial review”
Item 6 is consideration of the response on "Police call management—An initial review". I am sure that members will have comments to make.
Kenny MacAskill's response is pretty depressing and uninspiring, particularly on the single non-emergency number, which is an issue that we have pursued. His approach is to say that the Government's attitude is one of decentralisation, whereby it should be up to local government to decide which approach works best locally. That completely misses the point. It would be a nonsense to have one number in Tayside, another number in Fife and yet another in Aberdeen. The whole point of having a single non-emergency number is that there is just one number and that people immediately know what it is. There is no point in people thinking that they should phone such-and-such a number if they are in Dundee but a different number if they cross the Tay bridge to Newport. The public will simply not recognise that as a joined-up system. This is exactly the kind of issue on which the committee felt that the Government needed to provide leadership and pursue a national approach. Unfortunately, it seems that the Government has no interest in doing so and is just batting the issue back to local authorities. Although I support local decision making in many cases, this is a perfect example of an issue on which the lead needs to be taken nationally, and it is extremely disappointing that the Government is not prepared to do that.
I never thought that I would say this, but I agree with Murdo Fraser 100 per cent—he is absolutely right. I asked a parliamentary question on the subject the other day and got a highly negative response, which was similar to what the minister says in his letter. He almost attacks us when he says:
I will come back to that.
I have a separate point about non-emergency response times, which I have raised at previous meetings. I think that I am encouraged by the minister's statement that
Quite a lot of work is being done on a range of policing performance issues. Part of the difficulty is that non-emergency response times are just one of a number of issues that a range of stakeholders might want to have specific information on.
That is encouraging.
Another issue is the accountability of the Association of Chief Police Officers in Scotland. Although the cabinet secretary says that he does not
I have a suggestion that might help. Did we not raise questions about the accountability of the Scottish Police Services Authority? Have I got its name right?
Although you raise legitimate public concerns that should be considered by the Parliament, this report does not give the committee the justification to pursue them. There is no Audit Scotland report on that matter—
So Audit Scotland has not looked at the SPSA.
Although, as I have said, the issue is of legitimate public concern, I do not think that what you suggest is relevant to the committee's examination of this report.
I thought that the Auditor General had looked at the SPSA.
Not in relation to this report.
In its recent inquiry into policing, the Justice Committee took evidence from various organisations. The clerks might wish to pull out the parts of its report that refer to the SPSA.
A performance audit of the SPSA was an option in our forward work programme. Given the very positive response to the suggestion, it is likely that we will include it in our next programme of work.
Excellent.
Did you want to say something, Stuart?
I was about to say that we discussed that very issue at a meeting a couple of weeks ago.
Do members agree to put together a short report? I do not think that we need to bring the cabinet secretary back.
We will also get some clarification on the other issues that were raised.
“A financial overview of Scotland's colleges 2006/07”
The next item is consideration of a response to the section 23 report "A financial overview of Scotland's colleges 2006/07". Do members have any comments, or do we agree simply to note the response?
All that we were asking for was a copy of the guidance, which has been provided. I suggest that we note the response and close our consideration of the issue.
Okay. We will agree to note the response—
Have we got the guidance?
Sorry?
The response says that the guidance will be available
Okay.
There aren't any.
Meeting continued in private until 11:26.