Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament and is subject to regular scrutiny from the Economy and Fair Work Committee, including on the work it is delivering to improve operational efficiency.

The Scottish Government has visibility of the strategic objectives set out in the RoS Corporate Plan 2022-2027, including the work outlined therein to improve operational efficiency and reduce headcount. The Scottish Government receives regular reporting on the progress with these aspects through the various Public Service Reform commissions.

The Scottish Government publish their annual marketing spend on https://www.gov.scot/collections/marketing-spend/ which is broken down by portfolio, specific campaign and campaign media and available for public to view.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament.

RoS charge a range of different fees for various types of application. The following table details the main application types. Further information on RoS fees and types of application is available on the RoS website, www.ros.gov.uk.

There is no single clinical pathway within every territorial NHS board for the management of symptoms relating to long COVID. NHS boards have indicated that a number of clinical pathways are available depending on the presenting needs of the individual patient.

No grants have been provided to Tesla Inc from 2016 to 2024 directly by the Scottish Government.

Eradicating child poverty in Scotland is a national mission and the top priority for this Government.

The Scottish Government recognises the pressure on household budgets which is why the 2025-26 draft budget continues to allocate over £3 billion a year to policies which tackle both poverty and the cost of living, ensuring that families are supported with the costs of raising a child.

This includes providing a range of support such as 1,140 hours of high-quality funded early learning and childcare to all three and four year olds and eligible two year olds. If families paid for this offer themselves it would cost them more than £5,500 per eligible child per year.

We also offer free school meals to all 277,632 pupils in P1 to 5 and in special schools, saving families taking those meals around £400 per year per child, as well as providing free bus travel for 2.3 million people, including all children and young people under 22, disabled people and everyone age 60 and over – which Child Poverty Action Group estimate saves families on the median wage £2,836 by the time a child turns 18.

Further, the draft Scottish Budget for 2025-26 preserves the social contract at the heart of the Scottish Government’s approach. This includes continuing free prescriptions, compared to £9.90 per item in England from 1 May 2024, and ensuring that no Scottish student pays tuition fees which means that, unlike elsewhere in the UK, a Scottish student studying in Scotland will not incur additional debt of up to £28,605.

In total, subject to Parliamentary approval, the Scottish Budget for 2025-26 will deliver almost £64 billion of funding, focusing resource across the four priorities set out in the Programme for Government: eradicating child poverty; growing the economy; tackling the climate emergency; and ensuring high quality and sustainable public services.

Eligibility for our low-income benefits for families with children, including Scottish Child Payment, is not based on income thresholds. To qualify for these payments individuals must generally be in receipt of certain reserved benefits.

Carer Support Payment is the only devolved benefit with an earnings threshold. The Scottish Government’s 2025-26 draft budget increases the earnings threshold to £196.

There are no current plans to increase the income thresholds for the Education Maintenance Allowance. This is on the basis that the Scottish Government has faced its most challenging budgetary settlement since devolution began – a settlement which has not been inflation-proofed, and which has subsequently required difficult decisions to be made, due to the pressures on our public services. Any future changes to the EMA and corresponding budget would need to be considered in this context.

The Scottish Government’s Solar Vision, which will be published in due course, will set out the commitments that we will take to enable greater deployment of solar in Scotland. We will continue to support the sector to minimise barriers to deployment, wherever possible.

In 2023 and 2024, we introduced new and extended permitted development rights to simplify the planning process for the installation of zero- and low-carbon technologies, including solar canopies in car parks. Relevant guidance is contained in Planning Circular 2/2024: Non-Domestic Permitted Development Rights.

The fourth National Planning Framework (NPF4) sets out the Scottish Ministers’ policies and proposals for the development and use of land. NPF4 places climate and nature at the centre of our planning system and is a significant step forward towards achieving a net zero Scotland. It makes clear our support for all forms of renewable, low-carbon and zero emission technologies, including solar panels. When making decisions on planning applications, planning authorities must consider the development plan (which includes NPF4 and the relevant local development plan) as a whole, alongside all other material considerations.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament.

RoS formally surveys its customers (professionals and citizens) twice a year through the Customer Services Institute to benchmark customer satisfaction and customer effort. RoS uses the information provided to make improvements to RoS’s services. RoS consistently achieves customer satisfaction scores and customer effort scores that are significantly better than the public sector benchmark.

In addition, RoS adheres to the Scottish Approach to Service Design (https://www.gov.scot/publications/the-scottish-approach-to-service-design/) with activity including research sessions. Around 250 such sessions were held during the last year along with 20 live webinars for customers spanning 14 topics of customer/user interest.

RoS have a monthly accessibility clinic working alongside colleagues from the Scottish Government and regularly research with customers to ensure their services follow the web content accessibility guidelines, (wcag 2.2 www.w3.org/TR/WCAG22/ ).

RoS also maintains an effective network meeting regularly with key stakeholders including lenders, UK Finance, and The Law Society of Scotland’s Property Law Committee ensuring visibility and opportunity for lenders, solicitors and conveyancing professional bodies and individuals to contact them with questions, improvement suggestions or service delivery concerns.

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

NRS is a member of the Institute of Customer Service and participates in an annual Business Benchmarking Survey. The survey focusses on evaluating customer satisfaction levels. In 2024, 85.7% of customers were satisfied with the services delivered by NRS, set against a public services national average of 73.6%.

When exploring any changes or improvements in service provision, NRS engages with customers through appropriate survey channels. NRS monitors customer use of services through quarterly reporting. NRS operates various social media platforms that are used to engage with the public and gather feedback.

NRS also continues to review its KPIs on a yearly basis to reflect use of services.