Chamber and committees

The Scottish Government Integrity Group permanent membership, as per its Terms of Reference, is as follows:

• The Head of Counter Fraud Profession (Chair)
• Strategic Lead, Risk, Control & Assurance Division
• Propriety and Ethics
• The Head of Finance Programme Management
• The Chief Information Security Officer
• A nominated HR representative
• A nominated Scottish Government Legal Directorate (SGLD) advisor
• A nominated Internal Audit representative.

The strategy, Protecting Public Resources in Scotland, is due to be updated with the 2024-25 objectives for planned continual improvement in Counter Fraud within Scottish Government and the public sector. The strategy remains extant in its current form. Current collaboration and engagement includes the following stakeholders/partners:

• The Public Sector Fraud Authority – UK Government
• The International Public Sector Fraud Forum
• The Government Counter Fraud Network – Scotland
• The Commonwealth Fraud Prevention Centre
• Audit Scotland
• NHS Counter Fraud Service
• Social Security Scotland Fraud & Error Resolution Unit

During the wider engagement for Protecting Public Resources in Scotland in 2015, the following stakeholders were involved and endorsed the strategy:

• Crown Office & Procurator Fiscal Service
• Student Awards Agency Scotland
• Audit Scotland
• The Department for Work and Pensions
• NHS National Services Scotland
• NHS Counter Fraud Services
• COSLA
• Serious Organised Crime Task Force
• Police Scotland
• Scottish Business Resilience Centre
• Scottish Public Pensions Agency
• Scottish Local Authority Investigators Group
• Scottish Local Authorities Chief Internal Auditors Group
• Revenue Scotland

As part of the planned update to the strategy, the Scottish Government will again engage with a broad stakeholder group to ensure that the strategy reflects the wider public sector and current counter fraud strategy and best practice.

The Scottish Government’s (SG) definition of fraud is found within the Scottish Public Finance Manual (SPFM), under the section titled ‘Fraud’. The term ‘fraud’ is used to describe a wide variety of dishonest behaviour such as deception, forgery, false representation, and concealment of material facts. It is usually used to describe the act of depriving a person of something by deceit, which may involve the misuse of funds or other resources, or the supply of false information. Computer fraud covers the use of information technology equipment to manipulate programs or data dishonestly (e.g. by altering, substituting or destroying records, or creating spurious records), or where the use of an IT system was a material factor in the perpetration of a fraud.

The Scottish Government does not use a separate definition for ‘corruption’, as it is covered by its description of fraud. The general definition of ‘corruption’ describes actions that are fraudulent and carried out by those in a position of authority or control, often involving bribery. The SG has a definition for ‘bribery’, also contained with the SPFM, which aligns to the legal definition as contained within the Bribery Act 2010.

The key measures to identify and mitigate the risk of corruption in the management of public resources are found in the SG’s Scottish Public Finance Manual (SPFM), and within the SG’s polices and Civil Service Code.

Requirements within the SPFM cover the appropriate standards for the handling of all elements of public finances in terms of payments made, received, and in how they are documented and authorised. All SG organisations are required to demonstrate their adherence to the SPFM standards on an annual basis.

SG employees are required to adhere to employment policies, including adherence to the Civil Service Code, which requires all civil servants to always act with due regard to core principles relating to honesty, integrity, and fairness, and to uphold its standards whilst carrying out any function of government business.

The Integrity Group brings together expertise from across SG from areas such as Propriety & Ethics, Cyber Security, Counter Fraud, Legal and People Services. The group is focussed on providing advice and leadership to the SG on cross-cutting issues related to managing the risk of corruption and breaches of the Civil Service Code.

The creation of the Counter Fraud Service (CFS) and the introduction of the Counter Fraud Toolkit is a significant step forward in the Scottish Government’s (SG) management of the risks to public resources posed by fraud and corruption. Both the CFS and toolkit exist within a broader range of policies, processes, guidance and support within SG that are concerned with the identification and mitigation of fraud and corruption risks. The CFS routinely collaborates with colleagues across SG and wider public bodies in this, including Internal Audit, Risk Control & Assurance Division, Security Division and Procurement on fraud and corruption risk management, and the response to incidents of alleged fraud that occur.

This approach aligns with current best practice in public sector counter fraud, and the CFS is engaged with external partners and colleagues from the UK Government Public Sector Fraud Authority, the International Public Sector Fraud Forum, Audit Scotland and the Scottish Public Sector Counter Fraud Network. This facilitates the sharing of expertise and current counter fraud practice, as well as horizon scanning on future risks of fraud and corruption, providing assurance on the management of fraud and corruption risk and the protection of public resources.

Social Security Scotland services were designed in consultation with clients and stakeholders. In shaping the design and Policy underpinning the service, staff consulted with the Disability and Carers Benefits Expert Advisory Group. As benefits launched the Agency Implementation Group and latterly the Operational Reference Group were created to ensure that they continually learn from those who interact and use their services. Social Security Scotland has also engaged with the clients that use the service, initially through Experience panels and then as benefits launched, the Client Experience panels. Their Inclusive Communication Group worked with clients to understand the challenges they face in dealing with Organisations and the barriers to getting the support they need. Through this direct feedback, and understanding of client’s needs, Social Security Scotland have built a client led, flexible service that supports clients in a way that meets their individual needs.

Social Security Scotland works closely with individuals and disability organisations to design it’s services. Every stage of the application process has been tested to ensure that Social Security Scotland are taking a human rights-based approach to what they do, as set out in Our Charter. This means treating everyone without discrimination and in line with their values. This includes finding processes that work and are inclusive and fully accessible.

Social Security Scotland is committed to delivering a social security system that is inclusive. They do this by carrying out user research and testing with people who have lived experience of the benefit system, people who communicate in different ways and relevant stakeholders across Scotland. This is to embed inclusive communications across the entirety of Social Security Scotland. Social Security Scotland work with these stakeholders to influence how they develop their services and processes.

Social Security Scotland clients understand information and express themselves in different ways. To accommodate this, Social Security Scotland provide different channels clients can use to contact them in a way that suits them. Social Security Scotland can make written communications available in different formats and languages such as Braille and Easy-Read. Social Security Scotland can also arrange for interpreters for clients who request that level of support as well as support for clients who are non-verbal.

Social Security Scotland provide in-person support to clients who need it when accessing their services at a place and time that suits them. Social Security Scotland have specially trained advisors based in every local council area across Scotland who can support clients with appointments at home, in local community venues or by telephone or video call.

Social Security Scotland is focused on continually reviewing and improving its services. People are encouraged to give feedback, whether this is positive or negative, through the official Social Security Scotland feedback process to capture the experiences of their clients.

The Charter, developed with clients, sets out a range of standards for their performance and each year they publish the Charter Measurement Framework to share how they are delivering against their Charter commitments.

The Local Delivery appointments process was developed using feedback from their clients and stakeholders. The service is client led with clients having full control over the type of appointment (home visit/outreach location/video/telephone), the time of the appointment and whether they feel they will need more than one appointment to complete the activity.

To ensure Scottish Security Scotland continue to deliver against the Charter, and meet the needs of their clients, they conduct regular surveys with their clients. These surveys cover all aspects of the service, including clients experience of appointments, whether the service meets their needs and where they can improve. This allows Social Security Scotland to continually review and adapt their service to meet the needs of their clients, regardless of their location or individual needs.

Making reasonable adjustments to meet client’s needs is intrinsic to the design of Social Security Scotland.

Client choice in application routes, appointment type, length and time of appointments are all things agreed in discussion with the client on the pre-call Client Support Advisers have with clients before an appointment.

All staff meeting clients in their home go through an extensive training routeway when joining Social Security Scotland. Training focusses on the technical skills required for their role, and the personal skills needed to support vulnerable clients, such as Trauma Informed Practice, Clients at Risk of Harm, Managing Risk and Mental Health Awareness. This is supplemented with communications training to provide insight and understanding of the impacts a condition can have on a client’s ability to communicate. Given the wide range of conditions that clients can have, staff work closely with Social Security Scotland’s own Health and Social Care Practitioners to gain more specialist knowledge and understanding of medical conditions. Training is supplemented with a consolidation period to ensure learning has been fully understood .