To ask the Scottish Executive what targets it expects Registers of Scotland to achieve in 2006-07.
Scottish ministers have set Registersof Scotland the following key targets for 2006-07:
Financial
1. To achieve a return of 15%on net capital employed over the three-year period ending 31 March 2007.
2. Limit the increase in thestandard production cost index to 1% for the three years ending 31 March 2007 comparedwith the three-year performance to 31 March 2006.
Speed of Registration
3. To achieve recording and registrationturnaround times in 2006-07:
averaging over the year as awhole no more than 20 working days for Sasine writs;
averaging over the year as awhole no more than 30 working days for Dealings with Whole, and
averaging over the year as awhole no more than 100 working days for domestic First Registrations.
4. to eliminate all pre-July2002 casework except where, for exceptional reasons, agreement has been reachedwith the agent or where court proceedings are pending.
Registration Accuracy
5. to achieve a registrationaccuracy rate of at least 98% for applications despatched during the previous 12months.
Customer Service
6. to continue to operate atCharter Mark standards by:
achieving a 98% rating for overallcustomer care in the annual customer satisfaction survey of solicitors, and
processing 98% of all customerenquiries in compliance with the agency’s published response standards.