Chamber and committees

The Scottish Government recognises the importance of Financial Education in equipping learners with key life skills. Financial literacy is embedded in the curriculum in Scotland through numeracy and maths, business studies and personal and social education classes. Financial Education is a key feature of Curriculum for Excellence Experiences and Outcomes for Numeracy and Mathematics, assisting learners in making decisions about managing money, ensuring best value and budgeting. Credit, debt, earnings and deductions are also included within the curriculum alongside effectively managing money, making appropriate use of technology and appreciating the importance of budgeting.

Education Scotland provides professional learning resources enabling educators to reflect on their own understanding and knowledge in supporting learning and teaching about money. In addition, a wide range of teaching resources are provided by the private and Third Sector. These include Barclays Life Skills, financial education guidance from the Money & Pension Service and the work of the charity, Money Ready.

Education Scotland are currently reviewing the curriculum in line with the Curriculum Improvement Cycle programme. As part of this review, work is taking place to review the place of financial education within the curriculum. Education Scotland are engaging with a wide range of practitioners and stakeholders, including children and young people, to review current Financial Education teaching and practice and plan how it can most effectively be integrated into the curriculum, ensuring an equitable approach.

The Scottish Government is confident that NHS 24 adheres to robust clinical protocols, including regular clinical audits and staff training, to ensure that patients requiring care beyond the 111 service receive appropriate advice and follow-up support. The Scottish Government monitors these processes through regular engagement with NHS 24.

The Scottish Government does not collect or hold data on the number of patients who make multiple calls to the NHS 24 111 service. The service operates as a clinical triage and advice service, and repeat contacts can occur for a range of legitimate reasons. These may include changes in a patient’s symptoms, clarification of previous advice, or the need for further support following an initial call. As such, without specific data collection, it is not possible to determine whether the number of repeat calls has increased since 2020.

Improving access to primary care is a key priority for this Government. We recognise the vital role that GPs, community nurses, pharmacists, dentists and other members of the primary care team play as the foundation of healthcare in our communities.

We are committed to strengthening the whole primary care system, building on our ongoing commitment through the Service Renewal Framework to shift more care into community settings and make services more accessible for patients.

As part of this, we will develop options for new and innovative ways to improve access to primary care, including local walk-in models which will provide more flexibility for patients. It is our intention to develop proposals for a model would see these services open Monday-Sunday. We will develop these proposals first as a pilot model which will complement current core general practice and provide a range of same-day assessment and small-scale diagnostics. To do this we will work in collaboration with NHS Boards and primary care delivery partners to ensure they strengthen, rather than duplicate, existing primary care services.

The Scottish Government will set out further details as these plans develop.

The Scottish Government continues to invest in and support NHS 24 as a vital part of Scotland’s health and care system. Over the past two financial years, NHS 24 has received more than £26.9 million in additional funding to increase its capacity and improve patient access.

More than 100 new call handlers have been recruited, bringing staffing close to full levels to reduce handling times and manage demand.

Additionally, NHS 24 launched its digital transformation programme on 21 October 2025 to modernise services, improve patient experience, streamline clinical pathways, and ensure faster access to appropriate care.

NHS 24 operate under clear, evidence-based clinical protocols that are designed to safeguard patient safety and ensure timely access to care. These include a structured triage system, clinical decision support tools, and escalation pathways for urgent or complex cases, which apply equally to repeat callers.

The Scottish Government monitors compliance with these protocols and expects NHS 24 to adhere to them rigorously. Detailed information on specific guidance may be obtained from NHS 24.

The Scottish Government does not hold this data.

Public Health Scotland (PHS) publishes regular statistics relating to waiting times in A&E.

The latest publication can be found here: Accident and emergency - Urgent and unscheduled care - Healthcare system - Public Health Scotland

The Scottish Government does not hold this data.

Public Health Scotland (PHS) publishes regular statistics relating to waiting times in A&E.

The latest publication can be found here: Accident and emergency - Urgent and unscheduled care - Healthcare system - Public Health Scotland

The Scottish Government does not collect data on the number of callers who report being unable to access care after multiple attempts to contact NHS 24.

The Scottish Government continues to support NHS 24, including revising performance indicators to better reflect demand and improve service delivery. Over the past two financial years, NHS 24 has received £28.3 million in additional funding, enabling the recruitment of 22 extra clinicians and achieving its highest-ever treatment capacity.

The Scottish Government does not hold this information.