To ask the Scottish Executive what targets it expects Registers of Scotland to achieve in 2005-06.
Scottish ministers have set Registersof Scotland the following key targets for 2005-06:
Financial
1. to achieve a return of 15% on net capitalemployed over the three-year period ending 31 March 2006;
2. to improve efficiencyby 2% when comparing three-year performance to 31 March 2006 against three-yearperformance to 31 March 2005 against the standard production cost index;
Speed of Registration
3. to achieve recordingand registration turnaround times in 2005-06:
averaging over theyear as a whole no more than 15 working days for sasine writs;
averaging over theyear as a whole no more than 25 working days for dealings with whole;
averaging over theyear as a whole no more than 90 working days for domestic first registrations receivedover the last 12 months;
("Dealings withwhole" are registrations involving a property title that is already on theLand Register. "First Registrations" are where an entire property is registeredon the Land Register for the first time either because it is new or as a resultof a transaction transferring it from the Register of Sasines.)
4. in line with thethree-year target to eliminate stocks of domestic first registrations over one yearold, to achieve a 62% stock reduction against the 31 March 2004 baseline by 31 March2006;
5. to eliminate allpre-July 2001 casework except where, for exceptional reasons, agreement has beenreached with the agent or where court proceedings are pending;
Registration Accuracy
6. to achieve a registrationaccuracy rate of at least 98% for applications despatched during the previous 12months;
Customer Service
7. to continue tooperate at Charter Mark standards by:
achieving a 98% ratingfor overall customer care in the annual customer satisfaction survey of solicitors;and convening six focus groups around the country to obtain details of issues ofparticular importance to the legal profession;
processing 97% ofall customer enquiries in compliance with the agency's published response standards.