Current status: Answered by Siobhian Brown on 7 January 2025
To ask the Scottish Government what work it is undertaking to support the Office of the Public Guardian in its digital transformation project.
The Scottish budget has provided support to the Scottish Courts and Tribunal Service in order that a new case management system for the Office of the Public Guardian (OPG) can be introduced. The project to deliver a new system for OPG is due to be delivered over three phases. The first phase, which will enable faster processing of Power of Attorney applications, is due to be launched in 2025 and will enable OPG to bring down the processing time for cases. Phases two and three are anticipated to also be rolled out during 2025. It is estimated that the project, once all phases are delivered, will provide annual recurring savings alongside significant service improvements, and a more stable, resilient system.