Chamber and committees

Question reference: S5W-33093

Asked by: Liam McArthur, MSP for Orkney Islands, Scottish Liberal Democrats
Date lodged: 6 November 2020
Current status: Answered by Kevin Stewart on 12 November 2020

Question

To ask the Scottish Government how many applications for support through the Warmer Homes Scotland scheme have been received in each of the last five years, broken down by eligibility criteria, and how many (a) have been approved, (b) have been rejected and (c) are awaiting a decision.

Answer

The following table shows the number of referrals made to Warmer Homes Scotland and a) the number of installs completed, b) the number of applications that were cancelled and c) the number of applications currently being processed that are either waiting for a survey or have agreed to an installation under the Warmer Homes Scotland Scheme for the last five years.

Scheme Year	2015-16	2016-17	2017-18	2018-19	2019-20	2020-21 (to date)
Referrals received from HES	4,071	8,939	6,799	5,728	5,598	2,929
Completed installations	1,372	5,354	4,903	3,818	3,607	1,273
Cancelled applications	1,402	2,612	2,260	1,901	1,616	612
Customers waiting/booked survey	-	-	-	-	-	756*
Customers that have agreed to an installation	-	-	-	-	-	1,441*

*The current year is unique given the impact of COVID-19 on customers and the related process changes (e.g. DocuSign process for Offer Letters). With that in mind, it is important to draw out the following:

Of the 756 customers awaiting survey, 557 of them have a survey booked. Of the remaining customers in that number, 38 of them are on hold for a COVID related reason, for example they are shielding or self isolating
Of the 1,441 customers who have agreed to an installation, we have 91 on hold for a COVID related reason and a further 238 who have still to return either eligibility proofs or their Offer Letter (DocuSign) .

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