The Scottish Government announced on 17 December 2024, that the use of WhatsApp and similar mobile messaging applications in Scottish Government would end.

I am pleased to confirm the new Policy and Guidance on Mobile Messaging Applications will be introduced as of 20 June 2025.

The Policy and Guidance now reflects that the use of Mobile Messaging Applications such as WhatsApp is not permitted.

The guidance sets out the approved corporate channels of communication and the scenarios that they are to be used in. The guidance also sets out the responsibilities and actions to be taken in exceptional circumstances when corporate devices and services become unavailable.

A time bound and limited transition period until the end of 2025 has been requested to allow a small number of agencies and parts of the organisation to continue to use mobile messaging. These areas currently have no practical alternative that can be used immediately to provide communication in existing or emergent circumstances such as:

• For the purpose of multi-agency communication to work with others effectively in situations like responding to wildfires
• For communicating with media in the transfer of high-quality large audio or video files
• For overseas operational tasks with local contacts and stakeholders who use mobile messaging as standard or where connectivity may be impacted
• Matters of overseas staff safety and security.

The number of staff identified to have a transition phase has been carefully scrutinised. The agencies are as follows: Forestry and Land Scotland, Science Advice for Scottish Agriculture, Animal and Plant Health Agency, Food Standards Scotland. In Scottish Government, the areas are Rural Payments and Inspection Directorate, Communication staff (News staff only) for communications purposes, Culture and External Affairs Directorate, EU Directorate and the Directorate of International Trade and Investment.

The operator, NorthLink Ferries is tasked with making the best use of available vessel and port resources at all times. The current contract allows flexibility within the timetable to manage demand across the year and from sector to sector. Transport Scotland and NorthLink will continue to work closely with freight companies, producers, and communities to understand and manage existing and future demands as efficiently as possible in advance of new tonnage arriving.

Additionally, we continue to task CMAL and Serco NorthLink Ferries with sourcing additional second-hand tonnage that could be added to the Northern Isles fleet to improve services and bring additional reliability, capacity, and resilience.

No young person should not be discriminated against if they are a young carer and are entitled to claim the Education Maintenance Allowance (EMA).

Receipt of the EMA is linked to attendance - that is why we strongly encourage delivery partners to consider a young person’s personal circumstance and apply flexibility to their attendance pattern.

This approach is clearly highlighted in the EMA guidance document which gives local authorities and colleges the necessary guidelines to help them administer the EMA programme effectively and fairly by using their own discretion, and in line with both local and national policies.

We also advise that young people inform their school or Local Authority of their circumstances (such as those with caring responsibilities) in order for flexibility to be applied.

The financial arrangements put in place for Dispensing Appliance Contractors and community pharmacies for stoma products are separate from NHS pharmaceutical care service financial arrangements and, as such, are not subject to the same uplift or negotiating framework. The Scottish Government recognises the requirement to keep arrangements under review and will engage with representatives from the sector to explore changes ready for the next financial year, ensuring they are within the affordability of wider public sector finances.

The Scottish Government does not hold this information centrally, however, NHS Boards will have this information.

Access to NHS treatment is based on clinical need, however we recognise that service children should not be disadvantaged when accessing the NHS as a result of their parent’s service in the Armed Forces.

We regularly communicate the Covenant legal duty and paying ‘due regard’ to all NHS Boards via the NHS Armed Forces and Veterans Champions, who are responsible for ensuring its implementation.

Additionally, the General Practice Armed Forces and Veterans Recognition Scheme aims to raise awareness of the health challenges that veterans and Armed Forces families face as a result of military service.

The Office for National Statistics (ONS) publish employment rate estimates for 16 to 64 year olds by Scottish parliamentary constituency from the ONS Annual Population Survey (APS). The latest available estimates are for January to December 2024:

LI02.1 Regional labour market: local indicators for constituencies of the Scottish Parliament - Office for National Statistics

ONS state that although the APS estimates are robust at headline regional level, there are concerns with the quality of the estimates in recent years for smaller groups of the population such as local authority and Scottish parliamentary constituency level estimates.

Our enterprise agencies provide a range of services to help Scottish companies innovate, grow and access new opportunities. The support provided to individual companies is tailored according to their requirements, and is an operational matter for the agencies.

As the Care Inspectorate is an independent non-departmental public body, it operates at arm’s length from Government. The Care Inspectorate therefore issues its own guidance independently from the Scottish Government to maintain its role as an impartial and objective regulator.

The Scottish Government’s Enterprise Agencies have a key role in promoting economic and business growth in Scotland. As this is an operational matter, I have asked each of their Chief Executives to write to you with a full response.