Serco Business 21st February 2023 NZ, ENERGY AND TRANSPORT COMMITTEE Operated by Serco Business NorthLink Ferries Routes Ships Ports Operated by Serco Business 2022 Volumes v PCP – All Routes 700,000 Compared to 2019: 600,000 Passengers down 2% 500,000 NCVs up 8% 400,000 Freight up 1% 300,000 200,000 Compared to 2021: 100,000 Passengers up 48% 0 Passengers NCV Freight(lm) 2019 (Jan-Dec) 347,647 92,051 587,126 NCVs up 32% 2020 (Jan-Dec) 121,806 40,661 543,635 2021 (Jan-Dec) 229,956 75,174 612,153 Freight down 3% 2022 (Jan-Dec) 339,299 99,385 593,602 Operated by Serco Business Volumes PCP – Lerwick-Aberdeen-Lerwick 400,000 Compared to 2019: 350,000 Passengers down 1% 300,000 NCVs up 16% 250,000 200,000 Freight up 5% 150,000 100,000 Compared to 2021: 50,000 Passengers up 42% 0 Passengers NCV Freight(lm) 2019 (Jan-Dec) 129,750 26,938 338,717 NCVs up 26% 2020 (Jan-Dec) 51,514 14,511 318,067 2021 (Jan-Dec) 90,622 24,927 363,578 Freight down 2% 2022 (Jan-Dec) 128,314 31,381 354,573 Operated by Serco Business Volumes PCP – Lerwick-Kirkwall-Lerwick 40,000 Compared to 2019: 35,000 Passengers down 5% 30,000 NCVs up 13% 25,000 20,000 Freight down 10% 15,000 10,000 Compared to 2021: 5,0000 Passengers up 55% Passengers NCV Freight(lm) 2019 (Jan-Dec) 19,187 4,425 36,130 NCVs up 31% 2020 (Jan-Dec) 4,920 1,660 32,706 2021 (Jan-Dec) 11,755 3,813 37,505 Freight down 13% 2022 (Jan-Dec) 18,274 5,008 32,532 Operated by Serco Business Volumes PCP – Aberdeen-Kirkwall-Aberdeen 160,000 Compared to 2019: 140,000 Passengers down 11% 120,000 NCVs down 3% 100,000 80,000 Freight down 6% 60,000 40,000 Compared to 2021: 20,000 Passengers up 68% 0 Passengers NCV Freight(lm) 2019 (Jan-Dec) 36,787 5,921 150,887 NCVs up 40% 2020 (Jan-Dec) 12,366 2,890 145,906 2021 (Jan-Dec) 19,554 4,116 151,233 Freight down 7% 2022 (Jan-Dec) 32,871 5,742 141,210 Operated by Serco Business Volumes PCP – Stromness-Scrabster-Stromness 180,000 Compared to 2019: 160,000 Passengers down 1% 140,000 120,000 NCVs up 5% 100,000 Freight up 6% 80,000 60,000 40,000 Compared to 2021: 20,000 Passengers up 48% 0 Passengers NCV Freight(lm) 2019 (Jan-Dec) 161,923 54,767 61,392 NCVs up 35% 2020 (Jan-Dec) 53,006 21,600 46,955 2021 (Jan-Dec) 108,025 42,318 59,837 Freight up 9% 2022 (Jan-Dec) 159,840 57,254 65,286 Operated by Serco Business Cabins 8,000 7,000 6,000 sni 5,000 baC f Total Cabin Volumes 4,000 o oN 3,000 2019 60,716 2,000 2022 65,820 1,0000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2019 Volume 3,022 2,974 3,704 5,002 6,370 6,733 7,113 6,920 6,150 5,699 3,875 3,154 2022 Volume 3,025 3,209 4,267 6,007 6,488 6,685 7,159 7,107 6,524 6,271 4,167 4,911 Operated by Serco Business Cabins Cabin Occupancy by Origin 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 9 2 9 2 9 2 9 2 9 2 9 2 9 2 9 2 9 2 9 2 9 2 9 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 l l t t r r r r c c v v y y g g b b p p n n n n u u c c a a p p e e a a o o u u a a e e e e u u J J J J J J O O A A S S F F D D A A N N MM MM Islander Visitor Group Tour Operated by Serco Business Pods Pod Feedback 4,000 3,500 s 3,000 d 20% oP 29% 2,500 f Excellent o o Good 2,000 N Fair 1,500 20% Poor 1,000 500 31% 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2019 Volume 436 337 538 786 1,5402,3503,6112,9841,5921,137 349 381 2022 Volume 375 457 677 1,3151,9923,4033,8113,1112,0381,521 442 912 Total Pod Volumes 2019 16,041 2022 20,054 Operated by Serco Business Freight & Livestock 2022 VOLUMES – ALL ROUTES 70,000 In 2022 NorthLink shipped the equivalent of almost 44,000 articulated trailers of 60,000 se 50,000 freight. rte 40,000 The seafood sector accounts for around 21% of all volume on the Lerwick route m 30,000 en and contributes £300M a year to the Shetland economy. 20,000 al 10,000 NorthLink are licenced as a Type 2 Animal Transporter with livestock shipments 0 t t r r v c y y g n b e l forming a key part of lifeline service delivery. c p p a o e a u a e n u e O A J u M F J N D A M S J Freight volumes in 2022 were driven by Viking Wind Farm project on Shetland. 2021 2022 Additional freight services introduced from February 2022 to meet demand. Regular engagement with primary contractors and wider supply chain.