The average recorded number of complaints per period for previous years is as follows:- 2019-2020 - 1,664 complaints 2018-2019 - 2,064 complaints The figure for 1 April to 30 April 2022 is 1,144. The figure of 2,006 complaints for May 2022 is higher than April 2022 as this May period was when several services were impacted due to driver shortages and the subsequent temporary timetable that was introduced on 23 May 2022.