Chamber and committees

Asylum, refugee and immigration policy is reserved to the UK Parliament and handled by the Home Office. This includes provision of support and accommodation to people seeking asylum if they would otherwise be destitute while awaiting a decision on their asylum application and No Recourse to Public Funds restrictions on people who are subject to immigration control, including people seeking asylum, which means they may not be permitted to access social security benefits.

The Scottish Government has raised digital access concerns with the UK Government relating to people seeking asylum who are accommodated and supported by the Home Office. We have called for the Home Office to reflect the cost of digital connectivity in the support they provide, as it is increasingly important in ensuring people can access support services, legal advice and information, as well as report asylum accommodation or support issues.

The Scottish Government is designing our social security service so that as many people as possible, including people seeking asylum, refugees and other minority communities, understand what Social Security Scotland do, can communicate with Social Security Scotland and can access services in the way they want to. Our social security service is inclusive by design, with specialist support such as interpretation available where necessary for those who need it.

To help provide support to people who may be eligible for benefits, Social Security Scotland offers a range of channels for people to make an application for any of the benefits they provide. These are online, by phone, by post or face to face. Where interpreters are required, these will be provided for every channel of application and at every stage.

Work to embed an inclusive communication approach across everything that Social Security Scotland does continues.

Social Security Scotland currently has the following capability in place to support inclusive communications:

• Language Translation and Interpretation: services cover the production of translations into over 100 languages, Braille, Audio, Large Print and Easy Read formats. Interpreter-assisted calls are available to people who call the helpline, enabling people to apply over the phone in any of over 100 languages. The services also cover face to face language interpretation. Information on benefits is proactively translated into 11 languages used in communities across Scotland, including Urdu, Polish and Gaelic. Key materials have also been translated into Ukrainian and Russian to help refugees and displaced people access benefits. Translated information on all of Social Security Scotland's benefits can be accessed via the stakeholder resources section of the website.
• All letters, information and guidance are available in Braille, large print, Easy Read and various audio formats.
• Online content follows the Scottish Government's accessibility design standards. It is compatible with screen reader software on Jaws, Voiceover and Non Visual Desktop Access (NVDA) platforms.
• Deafened and Hearing Impaired Community: As part of support of the Scottish Government National BSL Action Plan, current provision has been reviewed and, with stakeholder input, a new specification of requirements for providing services for this community has been drafted. A British Sign Language (BSL) video relay service will soon be available through Contact Scotland.

Further actions are also being taken to improve service capability in support of inclusive communication. These include work to ensure that Social Security Scotland has the appropriate support and services in place to support clients with Cognitive and Learning impairments.

The Scottish Government has committed to extend the Connecting Scotland programme over the course of this Parliament to reach a total of 300,000 people. Work is underway to scope the future service, including how best to reach priority groups who we know are most likely to be digitally excluded, including ethnic minority and migrant communities. Connecting Scotland supported migrant communities in its initial phases and has recently supported Ukrainian displaced persons on arrival in Scotland.

Connecting Scotland is delivered in collaboration with key partners, including local authorities, COSLA, SCVO and third sector organisations to support access to, and the provision of, digital skills and literacy opportunities.

Additionally, as part of the New Scots Refugee Integration Delivery Project, six projects have been awarded funding to support digital inclusion for refugees. This project is part funded by the EU Asylum, Migration and Integration Fund.

We know the pandemic has exacerbated pre-existing structural inequality in society, putting minority ethnic and migrant communities disproportionately at risk and having more adverse impacts on their mental health. That is why we are undertaking a range of activity to specifically support their mental health and wellbeing. The Scottish Government’s Race Equality: Immediate Priorities Plan sets out our immediate priorities to implement the recommendations of the Expert Reference Group for Covid-19. In 2021-22 that included investing £21m into the Communities Mental Health and Wellbeing Fund for adults to help tackle the impact of social isolation, loneliness and mental health inequalities faced by a range of ‘at risk’ groups including minority ethnic people. We also provided £150k to MECOPP and £20k to Progress in Dialogue to work in and with Gypsy/Traveller communities to improve mental health and wellbeing outcomes for children and young people.

More generally, we are working to ensure everyone can access appropriate mental health care and continue to increase our investment in crucial services and infrastructure. Our Transition & Recovery Plan, backed by £120m of recurring funding is transforming services, with a renewed focus on prevention and early intervention. We established an Equality and Human Rights Forum to provide advice on the implementation of the Transition and Recovery Plan and wider work within mental health policy, including the development of our new Mental Health Strategy. This Forum includes representation from minority ethnic groups.

The Scottish Government recognises that a number of Scotland’s communities have been disproportionately affected by Covid-19, and are committed to engaging effectively with communities to ensure they are supported following the pandemic.

The Covid Recovery Strategy focusses on addressing systemic inequalities that were exacerbated during the pandemic. The strategy was informed by a series of engagement sessions with a range of partners, including the Scottish Refugee Council and Expert Reference Group on COVID-19 and Ethnicity.

The Scottish Government continues to engage with minority ethnic communities as part of our ongoing work on race equality and developing anti-racist infrastructure. Furthermore, the Scottish Government funds 14 race equality organisations, who undertake engagement and consultation with communities as part of their work.

We will also continue to engage with refugee and asylum seeking communities as part of our work to support integration from day one. We have committed to work with our partners to develop the next New Scots refugee integration strategy, and will identify opportunities to enable refugees and people seeking asylum to engage in that process and inform the next strategy.

A faith and belief representatives group now meets on a monthly basis to identify areas of common interest and consider input to policy development on a wide range of topics. A new Faith and Belief Engagement Strategy is currently being developed to foster deeper understanding between government and faith and belief communities, which will empower faith and belief communities to be active partners in Covid recovery.

Public Health Scotland – the National public health body for Scotland is responsible for the monitoring and evaluation of blood borne virus’. This includes collecting data on treatment numbers which, pre-pandemic, was published regularly. Data collection for BBV and HCV has been significantly impacted due to the Covid 19 pandemic, however updated figures will be published later this year within the UK Hepatitis C report.

On 23 December 2021 we published a report on implementation of the actions set out in the Tackling Prejudice and Building Connected Communities Action Plan (2017). The report shows encouraging progress made in a number of key areas including raising awareness of hate crime and encouraging reporting.

Building on this progress we will publish a new hate crime strategy later this year. Development of a strategy of this nature will engender consideration of and engagement on a number of relevant initiatives to tackle hate crime and prejudice – including Islamophobia – in Scotland. It will therefore also naturally allow for further consideration of the need for the Scottish Government to adopt a formal definition of Islamophobia, such as the definition advanced by the UK’s All-Party Parliamentary Group on British Muslims.

On 23 December 2021 we published a report on implementation of the actions set out in the Tackling Prejudice and Building Connected Communities Action Plan (2017). The report shows encouraging progress has been made towards tackling hate crime in Scotland, with successful delivery of the vast majority of actions in the 2017 Action Plan.

Publication of this report allows the Scottish Government and partners to take stock of and refresh approaches to tackling hate crime. As such, and building on progress in this area, we will work with key delivery partners to develop a new hate crime strategy, for publication later this year. The new strategy will help guide how we tackle hatred and prejudice – including Islamophobia – in Scotland and will also support implementation of the Hate Crime and Public Order (Scotland) Act 2021.

We are in the process of convening a strategic partnership group to provide a robust, multi-agency approach to development of the new hate crime strategy. Consideration is also being given to other necessary engagements that will allow for a range of voices to shape the strategy as it develops. We would therefore like to reiterate our previous commitment to working collaboratively on Islamophobia, including on the range of issues highlighted within the report of the public inquiry into Islamophobia in Scotland.

The Scottish Government unequivocally condemns any form of hatred or prejudice, including towards our Muslim communities. Scotland is a diverse, multi-cultural society and this diversity strengthens us as a nation. That is why we are determined to tackle all forms of prejudice and discrimination.

In June 2017, we published our Tackling Prejudice and Building Connected Communities Action Plan in response to recommendations made by the Independent Advisory Group on Hate Crime, Prejudice and Community Cohesion. We established a ministerial-led group to take this ambitious action plan forward. A report on implementation of these actions will be published and we will begin development of a new hate crime strategy in conjunction with key partners and stakeholders later this year. The new strategy will support implementation of the Hate Crime and Public Order (Scotland) Act 2021.

It is in all of our interests to eliminate prejudice in Scotland, regardless of race or religion, and we would like to reiterate our commitment to working collaboratively with you and the Cross Party Group on Islamophobia to do so, including offering engagement on the range of issues highlighted within the report of the public enquiry into Islamophobia in Scotland.

The Scottish Government is committed to tackling racial inequalities. Our recently-published Immediate Priorities Plan (IPP) sets out how we will work across government and beyond to tackle deep rooted inequalities, and implements the recommendations of the Expert Reference Group on Covid-19 and Ethnicity. The IPP captures work ongoing across government, including our Fair Work First approach; the development of a race equality toolkit for employers; a Workplace Equality Fund to support minority ethnic people into employment; an ethnicity pay strategy; and a £20 increase to the Scottish Child Payment. We recognise the need for our work to tackle poverty to reach minority ethnic families in particular. That is why they are one of six priority groups we want to focus on in our national mission to eradicate child poverty in Scotland. Health inequalities are being tackled through a concurrent focus on improving Covid-19 health outcomes and targeting diseases, such as diabetes, which are overrepresented in certain minority ethnic communities.

Our Tackling Prejudice and Building Connected Communities Action Plan includes a number of actions around raising awareness of hate crime and to encourage reporting. For information, a full list of action commitments in this area can be found at http://www.gov.scot/Publications/2017/06/1336/5 . We will publish a report on progress made in delivering those actions during the coming months.

Implementation of the Hate Crime Act provides a good opportunity for the Scottish Government, justice partners and stakeholders to take stock of and refresh our approach to tackling hate crime and we are committed to developing a new hate crime strategy later this year. The new strategy will support implementation of the Hate Crime Act, as well as further work to consider the need for the Scottish Government to define Islamophobia, including consideration of the UK’s All-Party Parliamentary Group’s definition.