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Chamber and committees

Question ref. S6W-08600
Asked by: Richard Leonard, Central Scotland, Scottish Labour
Date lodged: 19 May 2022 Registered interest

Question

To ask the Scottish Government for what reason ScotRail tickets that are sold as part of its half-price sale are not available from ticket offices.

Current status: Answered by Jenny Gilruth on 8 June 2022


Answer

During the time of the offer passengers could purchase tickets via a dedicated telephone line as well as the ScotRail website and app, and ScotRail staff were briefed to ensure they could assist passengers wanting to access the offer.

Online offers such as the recent one, enable ScotRail to undertake detailed analysis, which, if successful, can be rolled out on a wider basis. It is right and prudent that such offers not only give passengers discounts, but that as far as possible they offer value for the public sector particularly in the current financial challenges.