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Chamber and committees

Question ref. S6W-08256
Asked by: Beatrice Wishart, Shetland Islands, Scottish Liberal Democrats
Date lodged: 28 April 2022

Question

To ask the Scottish Government, in light of some NHS Scotland GP practices reportedly using GP DACS (General Practice Digital Asynchronous Consultation Systems), what consideration it has given to developing an in-house GP DACS.

Current status: Answered by Humza Yousaf on 12 May 2022


Answer

The Scottish Government has made a general commitment to providing 24 hour digital access to services through asynchronous communication (generally recognised as the ability to 'chat' with services any time, when an instant response is not required, such as via email and online) through its Digital Health & Care Strategy ‘Care in the Digital Age’. In delivering on that commitment we are currently exploring how GP practices can be supported, recognising a number of individual practices have already commenced offering such services to their patients. Discovery work is now underway to develop a national approach that enables a consistent approach for the people of Scotland. A national steering group is overseeing this development and has established a ‘pathfinder’ approach to better understand the level of demand, market maturity and benefits and impact before seeking to agree a national approach to GP DACS in Scotland. To date, the project has captured insights from both clinical and non-clinical users in order to inform a set of requirements which it is intended will lead to the development of an outline business case.