Question reference: S6W-07945
- Asked by: Liam Kerr, MSP for North East Scotland, Scottish Conservative and Unionist Party
- Date lodged: 7 April 2022
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Current status: Answered by Jenny Gilruth on 3 May 2022
Question
To ask the Scottish Government how many outstanding rail passenger compensation claims it is responsible for, as a result of Abellio no longer being responsible for them, broken down by the year in which they were made, and what the total amount of live compensation claims is.
Answer
Up until and including the 31 March 2022 Abellio ScotRail had 2,019 outstanding rail passenger compensation claims, representing a claim value of £9,550. Abellio ScotRail will settle all of these claims.
From 1 April 2022, ScotRail Trains Limited is responsible for considering and settling all new compensation claims.