Question ref. S6W-02268
Asked by: Rhoda Grant, Highlands and Islands, Scottish Labour
Date lodged: 17 August 2021
Question
To ask the Scottish Government whether it plans to close any railway ticket offices, and, if so, which ones.
Current status: Answered by Graeme Dey on 14 September 2021
Answer
This is an operational matter for ScotRail and any changes to ticket office provision should follow an appropriate consultation process.
It is worth noting that the last review of ScotRail ticket office opening hours took place around 30 years ago in 1991. Since then how and where people buy tickets has changed hugely, for example through the provision of smart and mobile phone ticketing which many passengers prefer.