That the Parliament congratulates Alison Rafferty on winning the Call Handler of the Year Award at NHS 24's annual Call Handler and Operator Day celebrations; notes that Alison was chosen for her dedication to colleagues and patients, and that she has worked for NHS 24 since August 2021; commends Alison for delivering a high level of care, whilst also being a well-respected coach supporting other call handlers, and thanks Alison for her hard work and dedication in supporting those in mental health distress and offering advice when primary care services are closed.
Supported by:
Karen Adam, Jeremy Balfour, Miles Briggs, Alexander Burnett, Stephanie Callaghan, Sharon Dowey, Jackie Dunbar, Annabelle Ewing, Kenneth Gibson, Dr Sandesh Gulhane (Registered interest)
, Bill Kidd, Monica Lennon, Fulton MacGregor, Ruth Maguire, Stuart McMillan, Audrey Nicoll, Kevin Stewart, Paul Sweeney, Sue Webber, Tess White, Brian Whittle