- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Wednesday, 19 December 2018
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Current Status:
Answered by Shirley-Anne Somerville on 15 January 2019
To ask the Scottish Government for what reason its draft social security charter has not been published, and by what date it will be.
Answer
The draft social security charter was laid for Parliamentary approval on 10 January 2019.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government whether it will publish its service level agreement with Citizens Advice Scotland for delivery of its Financial Health Check service.
Answer
We do not intend to publish the service level agreement.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government what it estimates the cost per check will be for its Financial Health Check service.
Answer
The duration and cost of each check will vary depending on the issues a client wishes to cover. We estimate the cost of a full check to be approximately £100.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government what procurement process was conducted for the provision of its Financial Health Check service.
Answer
The service is grant funded by £3.3 million over two years.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government whether the £3.3 million funding for its Financial Health Check service is performance-linked, and what the criteria are that must be met in order for funding to be released.
Answer
This is a two year project with funding for year two subject to a successful evaluation of year one.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government how many people have had a financial health check conducted (a) centrally by telephone and (b) locally in a citizens advice bureau.
Answer
I refer the member to the answer to question S5W-20746 on 15 January 2019. All answers to written parliamentary questions are available on the Parliament's website, the search facility for which can be found at http://www.parliament.scot/parliamentarybusiness/28877.aspx .
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government what the key performance indicators are for its Financial Health Check service being delivered by Citizens Advice Scotland.
Answer
The key performance indicators are:
- Number of clients accessing the service
- Profile of clients
- Client financial gain
- Client satisfaction
- Client financial confidence
- Improved mental health as a result of the check.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government whether it or Citizens Advice Scotland is responsible for advertising and promoting the Financial Health Check service; what advertising and promotional work has been agreed as part of the agreement with Citizens Advice Scotland to deliver the service; how frequently this work is to be delivered, and how much of the £3.3 million funding committed to the service over two years is to be used for advertising and promoting the service.
Answer
Both the Scottish Government and Citizens Advice network in Scotland are responsible for advertising and promoting the service. The Scottish Government will undertake a national marketing campaign week commencing 7 January 2019 to raise awareness of the service. The funding for the Scottish Government’s national marketing campaign is in addition to the £3.3 million funding committed.
Citizens Advice Scotland (CAS) will also undertake marketing work and local marketing and engagement with local partners will be undertaken by local Citizens Advice Bureau. CAS is currently developing their plans on this.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government what the verified financial gain (VFG) of its Financial Health Check service is to date, and what the target VFG gain is for (a) 2018-19 and (b) 2019-20.
Answer
Client financial gain is one of the six key performance indicators for the service. Citizens Advice Scotland and Citizen Advice Bureaux record a financial gain for a client once they can confirm the client has been awarded a benefit and/or service. We do not hold information on the verified financial gain (VFG) to date. No VFG targets have been set as part of this project.
- Asked by: Mark Griffin, MSP for Central Scotland, Scottish Labour
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Date lodged: Thursday, 20 December 2018
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Current Status:
Answered by Aileen Campbell on 15 January 2019
To ask the Scottish Government how many financial health checks have been conducted under its Financial Health Check service, also broken down by (a) local authority and (b) citizens advice bureau.
Answer
We do not hold this information yet.