- Asked by: Des McNulty, MSP for Clydebank and Milngavie, Scottish Labour
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Date lodged: Thursday, 26 June 2003
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Current Status:
Answered by Ross Finnie on 17 July 2003
To ask the Scottish Executive whether Scottish Water is making adequate progress towards achieving the efficiency savings identified in the Water Industry Commissioner for Scotland's Strategic Review of Charges 2002-06.
Answer
Scottish Water's progress in its first year and in the first year of the review period can only be determined once audited accounts are available. The Water Industry Commissioner will review performance in his next cost and performance report.
- Asked by: Des McNulty, MSP for Clydebank and Milngavie, Scottish Labour
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Date lodged: Wednesday, 25 June 2003
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Current Status:
Answered by Ross Finnie on 16 July 2003
To ask the Scottish Executive what progress is being made by Scottish Water in implementing the consultation code required under section 28 of the Water Industry (Scotland) Act 2002.
Answer
Section 28 of the Water Industry (Scotland) Act 2002 requires Scottish Water to consult each of the Water Customer Consultation Panels about its consultation code prior to it seeking ministers' approval of the code.Scottish Water has prepared a draft code and submitted it to the panels for their views. In light of the panels' views, which will be delivered to Scottish Water in September, it will prepare a final version, which it will submit to ministers for their consideration and approval.Meantime, Scottish Water is using the draft code as the basis for its consultations with communities affected by activities such as maintenance and investment programmes.
- Asked by: Des McNulty, MSP for Clydebank and Milngavie, Scottish Labour
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Date lodged: Wednesday, 25 June 2003
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Current Status:
Answered by Ross Finnie on 16 July 2003
To ask the Scottish Executive whether any sustainable urban drainage systems have been transferred to Scottish Water under the Water Environment and Water Services (Scotland) Act 2003.
Answer
Before any sustainable urban drainage systems (SUDS) can be transferred to Scottish Water, under the Water Environment and Water Services (Scotland) Act 2003, ministers need to make enabling regulations under section 30 of the act. These regulations are technical and complex as they relate to construction standards and requirements in relation to the nature, design and layout of SUDS. It is important that we get these right and the Executive is currently in the process of gathering the information required to ensure that the regulations will be effective.Before making any regulations there will be a full consultation with Scottish Water, local authorities, the construction industry and other interested parties.
- Asked by: Des McNulty, MSP for Clydebank and Milngavie, Scottish Labour
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Date lodged: Thursday, 29 May 2003
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Current Status:
Answered by Ross Finnie on 16 June 2003
To ask the Scottish Executive whether any proposal by Scottish Water to consolidate its customer call centres in Edinburgh would be consistent with the Executive's policy to disperse public sector jobs from Edinburgh.
Answer
The Executive is committed to the dispersal objectives of the relocation policy. Location decisions have been taken by Scottish Water in the context of a much larger reorganisation of business functions across the whole of Scotland.
- Asked by: Des McNulty, MSP for Clydebank and Milngavie, Scottish Labour
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Date lodged: Thursday, 29 May 2003
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Current Status:
Answered by Ross Finnie on 12 June 2003
To ask the Scottish Executive what cost-benefit analysis underpinned Scottish Water's call centre proposals and whether information on such analysis is publicly available.
Answer
The decision to consolidate the current three call centres is an operational matter for Scottish Water. Scottish Water is required to ensure that its proposals are appraised and that decisions taken represent the best value for money for its customers.
- Asked by: Des McNulty, MSP for Clydebank and Milngavie, Scottish Labour
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Date lodged: Thursday, 29 May 2003
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Current Status:
Answered by Ross Finnie on 12 June 2003
To ask the Scottish Executive which of the three call centres currently operated by Scottish Water is considered the most efficient and on what basis this view was reached.
Answer
The efficiency of individual units within Scottish Water is an operational matter.
- Asked by: Des McNulty, MSP for Clydebank and Milngavie, Scottish Labour
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Date lodged: Thursday, 29 May 2003
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Current Status:
Answered by Ross Finnie on 12 June 2003
To ask the Scottish Executive whether Scottish Water has any plans to close its customer call centres in Glasgow and Dundee and consolidate provision in Edinburgh.
Answer
This is an operational matter for Scottish Water. It decided on 28 May 2003 to locate its consolidated customer call centre at Fairmilehead, Edinburgh.
- Asked by: Des McNulty, MSP for Clydebank and Milngavie, Scottish Labour
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Date lodged: Thursday, 29 May 2003
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Current Status:
Answered by Ross Finnie on 12 June 2003
To ask the Scottish Executive whether it was (a) consulted on, (b) informed of or (c) approved Scottish Water's call centre proposals.
Answer
The decision to consolidate call centres is an operational decision for Scottish Water and is designed to deliver more cost-effective services to customers.
- Asked by: Des McNulty, MSP for Clydebank and Milngavie, Scottish Labour
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Date lodged: Thursday, 29 May 2003
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Current Status:
Answered by Ross Finnie on 12 June 2003
To ask the Scottish Executive what the wider economic and environmental benefits and disadvantages would be of any centralised Scottish Water customer call centre in Edinburgh.
Answer
It is for Scottish Water to decide where and how it can deliver cost-effective services to its customers.
- Asked by: Des McNulty, MSP for Clydebank and Milngavie, Scottish Labour
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Date lodged: Thursday, 29 May 2003
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Current Status:
Answered by Ross Finnie on 12 June 2003
To ask the Scottish Executive how many jobs will be lost in (a) Glasgow and (b) Dundee if Scottish Water's plan to consolidate its call centres is implemented.
Answer
This is an operational matter for Scottish Water. Scottish Water is tasked with delivering a more effective and efficient service to its customers. To achieve this Scottish Water is reorganising itself and aims to consolidate key functions at five key sites in Aberdeen, Dundee, Inverness, Edinburgh and Glasgow.
