To ask the Scottish Executive whether it will list the recommendations made by the expert group chaired by Lord Ross on the provision of support to patients who have suffered harm as a result of NHS treatment, including blood-borne infections acquired from contaminated blood products, and what action it has taken in respect of each recommendation.
The recommendations of the expert group and details of the actions taken in response to each are as follows:
Recommendation 1
The Scottish Executive should agree to make compensation payments as a matter of urgency to all people who can demonstrate, on the balance of probabilities, that they received blood, blood products or tissue from the NHS in Scotland before the dates when they were made HCV-safe and who were subsequently found to be infected with hepatitis C virus (HCV).
A UK ex-gratia payment scheme has been established. The Skipton Fund, which administers the scheme and started operations on 5 July 2004, has to date settled over 400 Scottish claims amounting to around £8.5 million. Details of the scheme are available at www.skiptonfund.org.
Recommendation 2
The Scottish Executive should consider how it could fund and develop other mechanisms for supporting people who suffer from HCV including services delivered by voluntary organisations. In particular, additional support in the following areas should be considered:
(a) Access to understandable information on HCV
(b) Counselling Services
(c) Access to information on benefits available
(d) Advice and assistance in securing appropriate and adequate assurance and insurance
(e) Setting up a pro-active publicity campaign spearheaded by the Health Education Board for Scotland.
(f) Improved access to palliative care and symptom management services when appropriate.
Since 2002, the Executive has also funded the establishment and ongoing activities of the UK Hepatitis C Resource Centre in Scotland which is based in Glasgow and offers advice on testing and treatment to those affected by hepatitis C. The services provided by Hepatitis C Resource Centre are in addition to those provided by individual NHS boards.
The Scottish Executive has commissioned Health Protection Scotland to estimate the current and future burden of HCV-related disease in Scotland over the next two decades. Further work is also being commissioned to identify how much it will cost NHSScotland to care for individuals infected with hepatitis C and how cost-effective different approaches to hepatitis C case finding and treatment would be.
The Executive is also developing an action plan, in consultation with stakeholders, for issue in spring 2005. The main objectives of the plan are to set out the actions that will (a) reduce the transmission of HCV and (b) manage the burden of disease among those individuals who know they are infected and those who do not. Key areas of the plan will cover treatment and care and education and training.
The Health Department is working with clinicians to develop Managed Clinical Networks for Hepatitis C. A further meeting in February is proposed.
Recommendation 3
The Scottish Executive should invite the Scottish Legal Aid Board (SLAB) to consider the following:
(a) Proceeding with the development of the template on Advice and Assistance as soon as possible;
(b) Including in the template provision for meeting/negotiation with the defender;
(c) Including in the template provision for class actions as well as individual clinical negligence cases;
(d) Updating the guidelines to the profession;
(e) Introducing an “interests of justice” test for civil legal aid applications in clinical negligence cases, and
(f) Proceeding towards the making of staged payments.
Reform of Civil Advice and Assistance is the subject of recent SE consultation procedures- available from the Executive website at http://www.scotland.gov.uk/consultations/justice. This consultation deals with proposals for granting and providing civil advice and assistance, as well as remuneration of practitioners. Templates to deal with different types of cases following the Consultation procedures are to be drawn up as part of this process by SLAB.
Recommendation 4
(a) That the Scottish Executive should consider including the following in their revision of the NHS complaints procedure: better training for complaints/claims handling staff; more accessible information for complainants and claimants in clinical cases; more emphasis on face to face or telephone contact to clarify points not clearly expressed; increased support or advocacy for complainants and claimants in the early stages to prevent complaints escalating and to enable complaints to be dealt with appropriately.
(b) The Scottish Executive should consider encouraging NHS trusts and boards to use their power to make ex-gratia payments under the NHS complaints procedure in respect of “lesser injuries”.
The Executive has taken all of these points into consideration in devising the new procedure, which it is hoped will be issued within the next few months. The new complaints procedure will place more emphasis on early resolution of complaints with more face to face contacts where appropriate. The Health Rights Information Scotland project (part of the Scottish Consumer Council) will provide a leaflet with information that they consider patients need and will consider in what ways this should be made accessible.
The power to make ex-gratia payments remains an option for consideration by individual NHS boards on completion of investigations under the complaints procedure. Details can be found at:
http://www.show.scot.nhs.uk/publications/me/complaints/CHS/Section2/020_180CompletionOfTheComplaintsProcedure.htm.
(a) We endorse the recommendation made by the Royal Society of Edinburgh in their Report “Encouraging Resolution - Mediating patient/health service disputes in Scotland”, that the Scottish Executive should, in conjunction with the National Health Service Scotland Central Legal Office (CLO), undertake a fully researched mediation project mirroring that being undertaken by the National Health Service Litigation Authority (NHSLA) in England.
A working group with representation from the Executive’s Health and Justice Departments, Central Legal Office, an NHS Board Medical Director, the Medical and Dental Defence Union in Scotland and Edinburgh University was set up to take this recommendation forward and the group is currently finalising a specification for a fully researched project in resolving clinical negligence claims through mediation. The project is expected to run for a period of three years from 1 April 2005.
(b) The Scottish Executive should consider making initial funding available for Action against Medical Accidents (AvMA) to open a Scottish branch.
The Executive (Health Department) is currently working with AvMA on a funding proposal to develop AvMA's presence in Scotland.
(c) The Scottish Executive should invite the Law Society and the Scottish Legal Aid Board to consider increasing the level of fees to solicitors in civil business to enable them to pursue clinical negligence cases and also to enable increased expenditure to be available for payment of outlays in relation to reports, e.g. medical reports.
An interim 5% increase was made to fees in civil advice in June 2004. This would affect clinical negligence type cases as well as any other type of civil aid case that required to be legally funded subject to the usual tests of probable cause and appropriate to receive legal aid on eligibility grounds.
(d) The Scottish Executive should draw the attention of the Lord President of the Court of Session to the need for implementation of judicial management procedures for complex clinical negligence cases.
Enquiries are being made to establish the current position.
(e) The Scottish Executive should encourage the Central Legal Office to continue and develop its practice of offering structured settlements early in the negotiating process.
A number of settlements have been reached on a structured basis, and the Central Legal Office will continue to encourage this process in appropriate cases.
I will write to you separately when enquiries have been completed on 4(f) and will place a copy of my response in the Parliaments Reference Centre.