To ask the Scottish Executive what improvements have been made to the Executive's operation by its Changing to Deliver Division.
Changing to Deliver Division was set up in late 2002 to take forward the Scottish Executive’s Changing to Deliver cultural change and reform programme.
Changing to Deliver was launched as a two-year programme of centrally managed activities and projects, complemented by action at local level within departments to promote business improvement and improve communications. The programme has four broad themes: developing leadership; outcomes; outward focus, and corporate processes. Changing to Deliver Division provided an overall programme management function, as well as undertaking direct responsibility for a number of projects and supporting culture change activities within departments.
The division has contributed to improving the Executive’s operation through the key products and achievements of Changing to Deliver. These include:
Improved leadership, through promoting better internal communications and the sharing of knowledge and information across the organisation. Staff’s positive rating of leadership in the Executive is almost twice as high as in a benchmark group of other UK government departments and public sector organisations.
Improved outcomes, through introducing a major new training programme on open, engaged and evidence-based policymaking, and developing networks to share good practice amongst policy makers and celebrate excellence and innovation.
Improved outward focus, through promoting a culture of openness and information sharing, for example through better and easier-to-access policy consultations, a programme of internal and external secondments, and the publication of a “Who’s Who” chart for external stakeholders. Over 70% of the 824 stakeholders surveyed in autumn 2004 were satisfied with their dealings with the Executive in the previous year and two-thirds considered that the Executive’s approach to working with other organisations has got better since devolution.
Improved processes, for example through initiatives to reinforce sound financial management across the organisation; the introduction of a new HR strategy; streamlining business planning processes, and introducing a balanced scorecard to support strategic planning and performance management.
The centrally managed programme of activity was mainstreamed in autumn 2004. The division is now building on change activity already underway by focusing on performance management, improved approaches to corporate internal communications and continued development of policy-making and stakeholder engagement.