To ask the Scottish Executive when the NHS 24 Independent Review Team's final report will be published.
The First Minister and I announced on 24 February 2005 that an independent review team, led by Owen Clarke CBE, would be set up to review the performance of NHS 24. Following an interim report published on 2 June this year, I have now received the team’s final report which is available in the Scottish Parliament Information Centre (Bib. number 37601) and in the Publications section of the Scottish Executive website at
www.scotland.gov.uk/publications. I am very grateful to Owen Clarke and his colleagues for their hard work in producing this report on time.
I am pleased to note that the review team refers to the progress being made by NHS 24 and by its NHS partners. While NHS 24 and the NHS boards continue to face significant challenges in providing high quality, responsive services, particularly out of hours, I believe that the foundation has been laid for sustained performance improvement going forward. There is, however, no room for complacency as the review team’s recommendations make clear.
The review team has rightly drawn attention to the winter - and in particular the Christmas and New Year holiday periods when doctors’ surgeries are closed - as a period of major challenge. I am pleased to see that collaborative planning between NHS 24 and area NHS boards has started in good time this year and is moving ahead.
I will continue to monitor NHS 24’s performance and delivery closely, together with those of the area NHS boards. I will ensure that performance improvement plans and targets are adhered to. I want to concentrate now on helping NHS 24 and the area NHS boards make the further changes necessary to ensure a reliable, high quality, safe out of hours service for the people of Scotland.