To ask the Scottish Executive whether it considers the HC1 NHS Low Income Scheme claim form to be service friendly.
The NHS Low Income Scheme (LIS) is administered by the Business Services Authority (BSA), a special health authority, on behalf of the health departments in Scotland, England and Wales.
Anyone can apply for help through LIS and, therefore, the HC1 form is designed to be suitable for all members of the community including, for example, people in full-time employment, pensioners and students.
The form was designed with the applicant in mind, and applicants are required to answer only those questions and sections which relate to them. The form was awarded the Crystal Mark, accredited by the Plain English Campaign, in March 2007, and in the BSA''s most recent customer survey (2008) the user-friendliness of the form scored 8.5.
The form gathers relevant information in an order that supports the BSA''s claims registration system (CRS) and claims calculator. This aids the assessment process and helps to improve the speed and accuracy of the decisions.
However, you may be interested to know that officials are currently in the process of reviewing the form to amend a small number of references which are no longer relevant to applicants from Scotland. We have no plans for a more extensive review.