SEPA has robust resilience and emergency management processes in place with partners.

There is no change for stakeholders as they continue to use the unchanged Priority Partner number (emergency services). Previously callers would have used a specific number and spoke to a person in the Customer Hub and that process has not changed.

As SEPA are directly responsible for its day-to-day operations, I have asked Nicole Paterson, Chief Executive of SEPA to respond. Her response is as follows:

SEPA plan the work it will deliver each year and regularly monitor, review and report on performance in a variety of formats.

The automated customer hub enables greater data insights for regular and accurate performance reporting. KPIs include first call resolution, average handling time, call abandoned, time spent customer facing as percentage of rota, forecast and adherence time and customer satisfaction.

I refer the member to the answer to question S6W-32136 on 18 December 2024. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found athttps://www.parliament.scot/chamber-and-committees/written-questions-and-answers.

The National Flood Resilience Strategy demonstrates our commitment to improving flood resilience through the use of data. It sets out that we will work with partners to review how we can improve the presentation and use of data to drive flood resilient activity. We will also look how to best use data to raise community awareness of current and future flood exposure to inform decision making and support communities on their climate adaptation journeys and explore how developing new datasets may help improve decision making.

SEPA, as Scotland’s hydrometric and flood warning authority, and a civil contingency category one responder, provides a range of real time data including Floodline flood alerts and warnings; rainfall data at over 250 locations and water level data at over 400 locations in Scotland. Through an on-going technology improvement programme, SEPA has increased the timeliness of rainfall and water level real time data.

SEPA continues to develop its data and explore how its use may be expanded including sharing data through Application Programming Interfaces for organisations to ingest into their own websites or systems; prioritising data by internet searches during major flood incidents; and exploring how to better integrate flood warning and water levels information and to simplify real time access to the information.

The Scottish Public Finance Manual (SPFM) is issued by the Scottish Ministers to provide guidance on the proper handling and reporting of public funds.

Under the terms of SPFM, the Scottish Government and SEPA operate a joint Framework agreement. Sections 25-26 and Sections 32-34 of that agreement details SEPA’s duties to develop Corporate and annual business plans, which include reporting on key performance targets.

This is readily accessible on the SEPA website here: SEPA Framework | Beta | SEPA | Scottish Environment Protection Agency.

The draft Scottish budget indicates a £52.6m grant in aid allocation to SEPA for 2025-26 and SEPA may determine how to allocate those resources, setting this out in an Annual Operating Plan each year.

SEPA is responsible for producing national flood risk maps and operating Scotland’s flood warning system. Both actions are important to communicate flood risk and rely heavily on the use of data and presenting it for greatest impact; both in terms of knowing which places are at risk of flooding and what is the immediate risk during unsettled weather. SEPA keep these processes under review through engagement with stakeholders and customers and are committed to continuous improvement. Recent improvements include work on the Scottish Flood Forecast to deliver a mobile-friendly overview of the flood risk for the next 3 days, an upgraded Floodline messaging system, and improved and more accessible real time water levels webpage.

The Scottish Government fleet is made up of 187 vehicles, all vehicles are outright purchased and we don’t currently lease any vehicles.

The total cost of operating the fleet from 1 April 2024 to 31 December 2024 was £334,706.

The Strategy will be delivered via an implementation plan that will focus on the six priority action areas, including a range of core deliverables and outcomes, starting with the establishment of the Flood Advisory Service. That implementation plan will be developed with partners over the coming months.