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Chamber and committees

Question reference: S6W-09878

  • Asked by: Alasdair Allan, MSP for Na h-Eileanan an Iar, Scottish National Party
  • Date lodged: 28 July 2022
  • Current status: Answered by Michael Matheson on 23 August 2022


To ask the Scottish Government what representations it can make to (a) Ofgem and (b) energy supply companies regarding the reported issue of waiting times of more than three months for meters to be installed, exchanged or repaired in the Western Isles, in light of reports that this has become a significant issue for island consumers in the last 12 months due to an absence of energy company engineers on the islands and an unwillingness by companies to utilise local engineers.


I know that many consumers across Scotland are facing long waits for energy meters to be installed and this has been a source of much frustration.

Regulation of energy markets, including in relation to the installation of meters, remains reserved to the UK Government meaning that the Scottish Government's potential actions in regards to this are limited.

My officials have raised this issue with Ofgem, the energy regulator.