Current status: Answered by Fiona Hyslop on 9 December 2024
To ask the Scottish Government what analysis it has undertaken of any impact of ticket office closures on rail passenger numbers, and what measures it has put in place to mitigate any accessibility problems caused by closures.
There will be no ticket office closures or job losses further to the adjustments to the ticket office opening hours proposed by ScotRail and Scottish Rail Holdings.
The purpose of these adjustments is to enable ScotRail to provide assistance to passengers, where it is most required, thus enhancing passenger experience.
The Scottish Government’s acceptance to these proposals is predicated on some conditions, including that the arrangements for disabled passengers will not be affected.