Current status: Answered by Fiona Hyslop on 7 November 2024
To ask the Scottish Government how many fault reports have been submitted by members of the public in relation to the public electric vehicle charging network in each month of the last three years.
We can only provide information relating to the Scottish Government funded ChargePlace Scotland (CPS) public electric vehicle (EV) charging network. The commercial sector does not make their own charge point fault information readily available to third parties.
Overall reliability across the CPS network is typically very good with charge points being available for use 95% to 97% on average each month. Most faults on the CPS network are short-lived in nature and in the majority of cases require no physical intervention. Typically around 90% of faults are resolved within 48 hrs with the ChargePlace Scotland helpdesk remedying most faults remotely.
Please note, ‘faults’ cover many different scenarios and do not necessarily relate to issues that affect the operation of the charging infrastructure itself, for example, it could relate to lighting at the site. Some faults may be reported by more than one member of the public and therefore each recorded fault is not necessarily a unique instance. The following table shows the total number of ‘faults’ logged by members of the public.
CPS have published a Network Performance page on the CPS website Network Performance – Charge Place Scotland which provides a breakdown of ‘fault tickets’ by local authority from November 2022 onwards. Information prior to November 2022 has not been published on the website but is detailed in the following table.
Month | Faults reported by the public |
Nov-21 | 696 |
Dec-21 | 734 |
Jan-22 | 765 |
Feb-22 | 675 |
Mar-22 | 795 |
Apr-22 | 922 |
May-22 | 753 |
Jun-22 | 588 |
Jul-22 | 550 |
Aug-22 | 509 |
Sep-22 | 434 |
Oct-22 | 556 |
ChargePlace Scotland notifies the charge point host and the supplier (the private company who sends out engineers to units) of faults. Members of the public can inform CPS of faults (for example, by phoning and advising that a charge point they have tried to use is not operational) but please note that separate data is not kept purely on reports submitted by members of the public.
Weekly data is kept on a tracker beginning 30th October 2022 which had 109 faults for the week.
The monthly figures thereafter are as follows:
DATE | FAULTS |
November 2022 | 433 |
December 2022 | 525 |
January 2023 | 515 |
February 2023 | 425 |
March 2023 | 419 |
April 2023 | 409 |
May 2023 | 391 |
June 2023 | 408 |
July 2023 | 429 |
August 2023 | 318 |
September 2023 | 472 |
October 2023 | 471 |
November 2023 | 634 |
December 2023 | 603 |
January 2024 | 449 |
February 2024 | 366 |
March 2024 | 446 |
April 2024 | 471 |
May 2024 | 381 |
June 2024 | 500 |
July 2024 | 418 |
August 2024 | 534 |
September 2024 | 431 |
The full month of October 2024 has not concluded at the time this response was compiled. However the following weekly figures are available –
05-10-2024 | 99 |
12-10-2024 | 114 |
19-10-2024 | 101 |