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Chamber and committees

Question reference: S6W-30740

  • Asked by: Maurice Golden, MSP for North East Scotland, Scottish Conservative and Unionist Party
  • Date lodged: 17 October 2024
  • Current status: Answered by Fiona Hyslop on 7 November 2024

Question

To ask the Scottish Government how many fault reports have been submitted by members of the public in relation to the public electric vehicle charging network in each month of the last three years.


Answer

We can only provide information relating to the Scottish Government funded ChargePlace Scotland (CPS) public electric vehicle (EV) charging network. The commercial sector does not make their own charge point fault information readily available to third parties.

Overall reliability across the CPS network is typically very good with charge points being available for use 95% to 97% on average each month. Most faults on the CPS network are short-lived in nature and in the majority of cases require no physical intervention. Typically around 90% of faults are resolved within 48 hrs with the ChargePlace Scotland helpdesk remedying most faults remotely.

Please note, ‘faults’ cover many different scenarios and do not necessarily relate to issues that affect the operation of the charging infrastructure itself, for example, it could relate to lighting at the site. Some faults may be reported by more than one member of the public and therefore each recorded fault is not necessarily a unique instance. The following table shows the total number of ‘faults’ logged by members of the public.

CPS have published a Network Performance page on the CPS website Network Performance – Charge Place Scotland which provides a breakdown of ‘fault tickets’ by local authority from November 2022 onwards. Information prior to November 2022 has not been published on the website but is detailed in the following table.

Month

Faults reported by the public

Nov-21

696

Dec-21

734

Jan-22

765

Feb-22

675

Mar-22

795

Apr-22

922

May-22

753

Jun-22

588

Jul-22

550

Aug-22

509

Sep-22

434

Oct-22

556

ChargePlace Scotland notifies the charge point host and the supplier (the private company who sends out engineers to units) of faults. Members of the public can inform CPS of faults (for example, by phoning and advising that a charge point they have tried to use is not operational) but please note that separate data is not kept purely on reports submitted by members of the public.

Weekly data is kept on a tracker beginning 30th October 2022 which had 109 faults for the week.

The monthly figures thereafter are as follows:

DATE

FAULTS

November 2022

433

December 2022

525

January 2023

515

February 2023

425

March 2023

419

April 2023

409

May 2023

391

June 2023

408

July 2023

429

August 2023

318

September 2023

472

October 2023

471

November 2023

634

December 2023

603

January 2024

449

February 2024

366

March 2024

446

April 2024

471

May 2024

381

June 2024

500

July 2024

418

August 2024

534

September 2024

431

The full month of October 2024 has not concluded at the time this response was compiled. However the following weekly figures are available –

05-10-2024

99

12-10-2024

114

19-10-2024

101