Question reference: S6W-26215
- Asked by: John Mason, MSP for Glasgow Shettleston, Scottish National Party
- Date lodged: 15 March 2024
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Current status: Answered by Claire Baker (on behalf of the SPCB) on 15 April 2024
Question
To ask the Scottish Parliamentary Corporate Body whether it will provide an update on printer maintenance and any other maintenance issues within the MSP block.
Answer
A recent audit of the Multi-function Devices (MFD) highlighted that there was an issue with this particular MFD and this was taken forward by BIT, who deal with software issues in the first instance. Additionally, there were five entries recorded for this MFD in December, none in January and two in February.
The Contract Manager for the MFD contract with Agilico has confirmed that this MFD has now been replaced with a model with an identical specification and that no further issues have been recorded since.
Any general maintenance issues identified or found by parliamentary staff or members should be reported in the first instance to the Facilities Management helpdesk by email ([email protected]). This will then be logged and sent to the relevant maintenance contractor to rectify.